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Alan_Hao1-Visitor
1-Visitor
June 11, 2020
Question

Access Denied - Insufficient Privileges

  • June 11, 2020
  • 1 reply
  • 1608 views

Hello，

 

When I click "manage licenses" button on eSupport page, I got following warning:

"Access Denied - Insufficient Privileges

A problem was encountered with your web account. Please contact eSupport Help Community to resolve this issue. We apologize for any inconvenience."
 
I don't know how to deal with this problem, please me! Many thanks!
 
Best Regards

1 reply

P
PeterCaseCommunity Manager
Community Manager
June 11, 2020

Hi Alan,

Access Privileges associated with your eSupport Account are defined by your Online Supervisor. I checked just now and your user account does not currently have License Management privileges.

You should be able to find a list of Online Supervisors for your company under the top level navigation in eSupport (hover over your name top right # Manage My Web Account # eSupport Settings).

 

 

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