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DF_134839804-Participant
4-Participant
October 1, 2026
Question

Access Denied - Insufficient Privileges A problem was encountered with your web account. Please contact eSupport Help Community to resolve this issue. We apologize for any inconvenience.

Hi there, 

I seem to be getting the following message when trying to access my notification settings. Please may this be looked into?

 

The location I am trying to access

 

Access Denied - Insufficient Privileges

A problem was encountered with your web account. Please contact eSupport Help Community to resolve this issue. We apologize for any inconvenience.

 

Thank you very much in advance!

 

Kind regards,
David

4 replies

PeterCaseCommunity Manager
Community Manager
October 1, 2026

Hi ​@DF_13483980 , 

I could see your account had an active Partner association but was not set to “Support-Verified”. Could you please check your inbox for a Verification email, follow instructions there and then try again? 

Many thanks, 

Peter.   

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DF_134839804-ParticipantAuthor
4-Participant
October 1, 2026

Hi Peter, Ah that makes sense, thank you for looking into this for me. Unfortunately clicking the link I received seems to take me to a page that continuously refreshes but doesn’t seem to go anywhere, this is using both the direct link and the link that requires the verification code. I’m aware some of My PTC is down for maintenance, is this a potential cause?

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DF_134839804-ParticipantAuthor
4-Participant
October 2, 2026

HI ​@PeterCase, just wanted to follow up on this as I realised I didn’t tag you in my previous reply. When clicking on the link in the email, which takes me to the following page: https://support.ptc.com/appserver/common/account/secure/verify_wait.jsp

I seem to end up on a page that constantly refreshes without ever loading. I have checked my access to the notifications preferences after clicking through however the account settings don’t seem to have updated.

Thank you very much for your help with this.

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