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SpiraDev1-Visitor
1-Visitor
December 17, 2019
Solved

eSupport Website: Access Denied - Insufficient Privileges

  • December 17, 2019
  • 1 reply
  • 2034 views

Hi there,

 

I´m encoutering a problem when logging in to eSupport Website. I´m on Support Package: Gold

 

After giving the credentials it shows:

 

Access Denied - Insufficient Privileges

A problem was encountered with your web account. Please contact eSupport Help Community to resolve this issue. We apologize for any inconvenience.
 
 
So here I am, asking for help.
 
Thank you in advance!
Best answer by TomU

I don't know why PTC would redirect you here.  This public community really isn't the place for those kinds of issues.  Maybe try this instead: http://support.ptc.com/appserver/support/feedback/ts.jsp

1 reply

T
23-Emerald IV
TomU23-Emerald IVAnswer
23-Emerald IV
December 17, 2019

I don't know why PTC would redirect you here.  This public community really isn't the place for those kinds of issues.  Maybe try this instead: http://support.ptc.com/appserver/support/feedback/ts.jsp

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