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T
23-Emerald IV
TomU23-Emerald IV
23-Emerald IV
March 1, 2021
Question

KB Articles - Export to PDF Issue

  • March 1, 2021
  • 1 reply
  • 10409 views

The 'Export to PDF' function available in KB articles is adding a bunch of extra 'garbage' to the PDF generated from the selected article.  These 'cookie confirmations' are not present when viewing the article directly.

 

TomU_2-1614619004646.png

 

TomU_1-1614618955398.png

 

1 reply

P
PeterCaseCommunity Manager
Community Manager
March 1, 2021

Hi @TomU ,

Thanks for making us aware of this. It's clearly a regression since we implemented the more detailed Cookie Management with a 3rd party tool, and it also looks like the header from Enterprise Navigation has made its way in to the PDF too.

Export to PDF was quite a struggle to get right when we implemented first time, but the developers should be well versed now. I've opened a bug for this issue to be handled in our next release and we should have a fix out to production in the April timeframe.

Peter.

    T
    23-Emerald IV
    TomU23-Emerald IVAuthor
    23-Emerald IV
    March 26, 2021

    @PeterCase,

    Things were looking better until I ran across this today when trying to export a PDF:

     

    TomU_0-1616769984131.png

     

    It's repeatable for this specific article.  I'm wondering if the embedded videos might be causing problems for your PDF generator.

    https://www.ptc.com/en/support/article/CS19998

     

    TomU_1-1616770057009.png

     

    P
    PeterCaseCommunity Manager
    Community Manager
    March 26, 2021

    Hi @TomU ,

    Indeed, it looks like the team pushed a fix for the header issue already without telling me (or the permanent CSS fix for the recent overlay issue in latest Chrome / Edge addressed it for us). Either way, I'll take it !

     

    I don't reproduce the export with video issue here using Edge 89.0.774.57 or Firefox 86.0.1:

     

    PeterCase_0-1616795386522.png

     

    On Brave Browser it also renders fine.

    From a logged in session, could you let me know what you see when you call the URL directly: https://www.ptc.com/handlers/downloadpdf.ashx?url=https%3A%2F%2Fwww.ptc.com%2Fen%2Fsupport%2Farticle%2FCS19998

     

    Many thanks,

    Peter.

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