PTC support articles no longer visible

Question

@PeterCase,
I wanted to point out a couple of support articles that are no longer visible even though they are referenced in other articles.:
 
https://www.ptc.com/en/support/article/CS454021
https://www.ptc.com/en/support/article/CS438073
 
Both relate to the issue raised in this discussion
 
https://community.ptc.com/t5/Windchill/Tasks-disappear-every-day-between-4-5-PM-PST/m-p/1001708
 
Is it possible to check whether they have been modified and can therefore be made available for consultation again?
 
Thank you

RomainGarcia · Accepted Answer

Hi @Marco_Tosin , Article https://www.ptc.com/en/support/article/CS454021  is now Public as its content has been reviewed by Product Management. Thanks Romain

RomainGarcia · Answer

Hi @Marco_Tosin ,

Thank you for raising this. I looked into the status of the two articles you mentioned and here’s what I found:

https://www.ptc.com/en/support/article/CS438073 – This article addressed a one-off issue that occurred between February 24th and 25th, 2025, and has since been resolved. As the issue is no longer reproducible, the article was removed from the Public Knowledge Base. If you still need access to its content, I’d be happy to temporarily republish it—just let me know.
https://www.ptc.com/en/support/article/CS454021 – This article is currently under revision and will be republished once the issue is clarified.

If you have a specific article or discussion where these links are referenced, feel free to share it. I did check internally but couldn’t locate any articles that currently reference them.

Thank you

Romain

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