PTC Technical Support and eAlert emails

Me too.

Good day Lance,

Thank you for letting us know and I will be looking into the matter further.

I may not have an update until next week, but will post the findings when I have them.

Best,

Toby

It started with the emails last Friday 11/6. The email on Thursday 11/5 was broken down by version still.

Lance Lie, Mar Gru‌, Ben Loosli‌

We've found the root cause of the problem and are now working on a fix. We have 2 possible approaches to display the information and I am interested in your input.

Let's say we have 3 articles

• Article 1 which applies to Creo 2.0 and Creo 3.0
• Article 2 which applies only to Creo 2.0
• Article 3 which applies only to Creo 3.0

We basically have 2 ways to structure the notification email, both with pros and cons

• Option 1
  • We break down the list by Product/Version (based on what you subscribed to) : 1 section for Creo 3.0 and 1 section for Creo 2.0
  • Under each section, you'll see all the articles applying to this product/release with the caveat that a given article could apply to 2 sections. As a consequence, the email might be longer and some articles might appear several times in different sections
  • For instance in our case
    • Creo 2.0
      • Article 1
      • Article 2
    • Creo 3.0
      • Article 1
      • Article 3
• Option 2
  • We just have 1 list per Product and add a column to the list which shows to which release the article applies to
  • It would produce a more condensed email, but would prevent you to have a "release" break down of the list of articles
  • For instance in our case
    • Creo
      • Article 1 -- Creo 2.0 to 3.0
      • Article 2 -- Creo 2.0
      • Article 3 -- Creo 3.0

Do you have a preference ? Which one would be the most convenient for you guys ?

Good news, Option #2 has been implemented today! Work on "created date" is still ongoing though.