For customers who have Performance Advisor activated, we are proposing to bridge this into their experience with Technical Support. The idea behind this being to provide additional context on your cases and make it easier for you to open them.
If you select a product that we identified as "connected" (with the WiFi icon), then we propose you to enter the corresponding releases (the ones that we identified as active) and the corresponding machine (the GUID)
In case your case is generic, i.e not linked to a specific machine, then you can select 'Creo Parametric - Release 6.0' (without the connected) and you will therefore not be prompted for the GUID.
How long does it take for new GUIDs to show up in the case logger? I have several Windchill systems that have been pushing data to the performance advisor website for many months (and they show up fine there) but they still don't exist in the case logger dropdown. I had tech support manually add and remove some entries a couple of years ago, but it was my understand that this was to be automatic. Should new systems be getting added automatically to the case logger list or do I need to open a tech support case each time I stand up a new system and have it manually added to the case logger dropdown list? Thanks.
Thank you for your interest on connected support and your loyalty with the paradigm.
The GUIDs should show up automatically and relatively shortly after your system sends data.
For Windchill systems, however, we have recently discovered that the list is not being refreshed. This is a problem on our side and we are working on it. I am not sure yet when we will be able to address this, but I will give an update once this is done.
