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TomazJeras12-Amethyst
12-Amethyst
July 13, 2020
Solved

Unable to find ANY PTC KB articles with search (again)

  • July 13, 2020
  • 1 reply
  • 2138 views

As happened before , search on Knowledge base dose not work.

Search returns community articles only.

Please, solve this, it impacts our work very much.

 

ptc_support.png

Best answer by Jenny

@TomazJeras Thanks for reporting the issue through Community.

There was a service interruption which prevents English articles from proper indexing. The situation has been fixed and all 120,000+ articles are now searchable against on the eSupport portal. 

 

1 reply

J
Jenny12-AmethystAnswer
12-Amethyst
July 14, 2020

@TomazJeras Thanks for reporting the issue through Community.

There was a service interruption which prevents English articles from proper indexing. The situation has been fixed and all 120,000+ articles are now searchable against on the eSupport portal. 

 

    T
    TomazJeras12-AmethystAuthor
    12-Amethyst
    July 14, 2020

    Thanks for quick reaction. 👍

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