18095727\ after executing xconfmanager -pf command windchill is unable to start

Hello Experts,

CUstomer is following article CS473270 to update "wt.manager.serialFilter" once this property is updated via xconfmanager -pf command windchill is unable to start with below error message 

ERROR [main] wt.method.server.startup.services  - Failure to start manager wt.audit.StandardAuditService wt.services.ManagerException: Could not initialize Auditing service.
Nested exception is: wt.util.WTException: com.infoengine.exception.adapter.IEAdapterException; nested exception is: 
javax.naming.NameNotFoundException: Entry does not exist:  "o=ptc:ldapadmin@xc-s-zw02401.xc.abb.com/cn\=configuration,cn=windchill,o=ptc"
Nested exception is: com.infoengine.exception.adapter.IEAdapterException; nested exception is: 
javax.naming.NameNotFoundException: Entry does not exist:  "o=ptc:ldapadmin@xc-s-zw02401.xc.abb.com/cn\=configuration,cn=windchill,o=ptc"
	at com.infoengine.json.JSONAdapterImpl.processRequest(JSONAdapterImpl.java:144)
	at com.infoengine.au.DirectoryService.executeQueryObjects(DirectoryService.java:260)
	at com.infoengine.au.DirectoryService.queryObjects(DirectoryService.java:205)
	at wt.federation.PrincipalManager.DirContext.getAdapterInfoMaps(DirContext.java:445)
	at wt.federation.PrincipalManager.DirContext.initMapsForDefaultAdapters(DirContext.java:351)
	at wt.federation.PrincipalManager.DirContext.init(DirContext.java:327)
	at wt.federation.PrincipalManager.DirContext.getPrimaryName(DirContext.java:777)
	at wt.org.StandardOrganizationServicesManager.getIdpServices(StandardOrganizationServicesManager.java:21913)
	at wt.org.StandardOrganizationServicesManager.getDirectoryContextProvider(StandardOrganizationServicesManager.java:22113)
	at wt.org.StandardOrganizationServicesManager.getUser(StandardOrganizationServicesManager.java:3920)
	at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:77)
	at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.base/java.lang.reflect.Method.invoke(Method.java:569)
	at wt.services.ServiceFactory$ServerInvocationHandler.invoke(ServiceFactory.java:399)
	at jdk.proxy2/jdk.proxy2.$Proxy84.getUser(Unknown Source)
	at wt.org.OrganizationServicesHelper.getAdministrator(OrganizationServicesHelper.java:1382)
	at wt.org.StandardOrganizationServicesManager.getDefaultAdministratorUser(StandardOrganizationServicesManager.java:21981)
	at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:77)
	at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.base/java.lang.reflect.Method.invoke(Method.java:569)
	at wt.services.ServiceFactory$ServerInvocationHandler.invoke(ServiceFactory.java:399)
	at jdk.proxy2/jdk.proxy2.$Proxy84.getDefaultAdministratorUser(Unknown Source)
	at wt.session.StandardSessionManager.getAdministrator(StandardSessionManager.java:324)
	at wt.session.StandardSessionManager.setAdministrator(StandardSessionManager.java:288)
	at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:77)
	at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.base/java.lang.reflect.Method.invoke(Method.java:569)
	at wt.services.ServiceFactory$ServerInvocationHandler.invoke(ServiceFactory.java:399)
	at jdk.proxy2/jdk.proxy2.$Proxy68.setAdministrator(Unknown Source)
	at wt.audit.StandardAuditService.performStartupProcess(StandardAuditService.java:295)
	at wt.services.StandardManager.startup(StandardManager.java:460)
	at wt.services.ManagerImplementation.startup(ManagerImplementation.java:363)
	at wt.services.DefaultStartupHandler.startup(DefaultStartupHandler.java:112)
	at wt.services.StandardManagerService.performStartupProcess(StandardManagerService.java:168)
	at wt.services.StandardManager.startup(StandardManager.java:460)
	at wt.services.StandardServicesHandler.start(StandardServicesHandler.java:44)
	at wt.method.MethodServerMain.run(MethodServerMain.java:589)
	at wt.method.MethodServerMain.main(MethodServerMain.java:358)
Caused by: javax.naming.NameNotFoundException: Entry does not exist:  "o=ptc:ldapadmin@xc-s-zw02401.xc.abb.com/cn\=configuration,cn=windchill,o=ptc"
	at com.infoengine.au.json.parser.IEJSONParserHelper.checkDnExist(IEJSONParserHelper.java:412)
	at com.infoengine.au.json.parser.IEJSONParserHelper.getObjectFromMap(IEJSONParserHelper.java:388)
	at com.infoengine.json.QueryObjects.getSubTree(QueryObjects.java:307)
	at com.infoengine.json.QueryObjects.getBaseDataBasedOnScope(QueryObjects.java:287)
	at com.infoengine.json.QueryObjects.fetchQueryResult(QueryObjects.java:225)
	at com.infoengine.json.QueryObjects.run(QueryObjects.java:176)
	at com.infoengine.json.JSONAdapterImpl.processRequest(JSONAdapterImpl.java:114)

I have reviewed below files and it looks good to me

1. wt.properties
2. ie.properties
3. ieStruct.properties
4. IEConf folder

Also, reviewed articles 

• https://www.ptc.com/en/support/article/CS345482
• https://www.ptc.com/en/support/article/CS380147

However entries are correct

When customer restore backup files which was taken before execting the command windchill starts without any issues.

• Enabled below loggers to check is there any issue with the files, however it is talking about the ieStruct and ie.properties file 

1. logger.federation.name=wt.federation

           logger.federation.level=ALL

2. logger.infoengine.name=com.infoengine

           logger.infoengine.level=ALL

Attaching below files for reference

1. wt.properties 
2. ie.properties
3. ieStruct.properties
4. mapcredentials.txt
5. methodServer logs
6. site.xconf

Let me know if any additional files are required.

Regards,

Ajay N.