14-Alexandrite

Solved

Creo 7 and 8 Windows 11 support

Forum|Forum|4 years ago
March 18, 2022
4 replies
15525 views

I am considering when to upgrade to Windows 11.

Creo 7.0.7.0 is supposed to support Windows 11 (CS348041) but the Hardware Notes and Creo Parametric 7.0.7.0 Release Matrix do not state this.

Is this a missed update to documentation, or is Windows 11 not supported yet?

Future Support Article: https://www.ptc.com/en/support/article/CS348041
Release Matrix: https://release-advisor.ptc.com/releaseMatrix?releaseId=749
Hardware Notes: https://www.ptc.com/support/-/media/support/refdocs/Creo_Parametric/7,-d-,0/creo7_hardware_notes.pdf?sc_lang=en

Platform Support

Best answer by VMcD

After working through case 16304968 the PTC documentation is updated to reflect that Windows 11 is now supported with 7.0.7.0 and 8.0.3.0

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TomU

23-Emerald IV

I don't think PTC is doing a very good job of keeping their articles and matrices up to date.

CS348041 is confusing. It says it applies to Creo Parametric 7.0.0.0 - 7.0.7.0 and 8.0.0.0 - 8.0.3.0, and that existing versions are not supported on Windows 11. Then it turns around and says that 7.0.7.0 and 8.0.3.0 will be supported. This makes no sense since 7.0.7.0 and 8.0.3.0 are the current versions. 7.0.7.0 was released last January and 8.0.3.0 was released last December. Either the 'applies to' section needs to change or the versions that will be supported on Windows 11 need to change.

Of course none of this is mentioned anywhere in the product matrices or the hardware notes.

It's not like new operating systems suddenly appear with no warning. PTC is a Microsoft partner and they most certainly have access to pre-release builds. They should be testing and documenting their current and future planned support paths for new operating systems way before the new operating system becomes broadly available and is included by default with every new computer purchase.

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TomU

23-Emerald IV

PTC just released CS361373 (which disagrees with CS348041). CS361373 currently states the following:

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VMcD

Author

14-Alexandrite

That is very terrible

M

MartinHanak

24-Ruby III

Hi,

please ask PTC Support and let us know.

V

VMcD

Author

14-Alexandrite

I thought PTC was supposed to be monitoring the Community? Should they not be responding to this on this forum?

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VMcD

Author

14-Alexandrite

FYI, making a support case recommends using the Community.

I selected the Open a case link: Case 16304968 has been opened.

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Crowmagnus

10-Marble

As of 3/19/2022 and the new Windows update, Creo 6+ will now function on Windows 11.

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TomU

23-Emerald IV

Yes, I've had it running too, but there is a difference between "will it run" and "is it supported" (approved by PTC).

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Crowmagnus

10-Marble

In that case, no. Starting with Creo 9.0 will be where Windows 11 is approved by PTC. Currently, the issues people would run into of either not being able to install or not being able to run on Windows 11 has been solved after a framework update. Nothing before Creo 9.0 will be approved by PTC.