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JohnK551-Visitor
1-Visitor
April 17, 2020
Question

Creo 7 - hardware not supported

  • April 17, 2020
  • 5 replies
  • 33638 views

I've just installed Creo 7 & everything went OK, the issue I have is when I attempt to create a new part or open an existing Creo 6 part I get a traceback error then it crashes. 

My software supplier has said it's due to my hardware not being supported by PTC. 

What spec of machine should I be looking at to get it to run or do I wait to see if it will be supported. It runs Creo 6 without any problems.

5 replies

Mahesh_Sharma
Mahesh_Sharma22-Sapphire I
22-Sapphire I
April 17, 2020

@JohnK55

 

 

You may try clearing the cache by renaming .wf to something else. Default location for cache is %appdata%\\Roaming\PTC\ProENGINEER\Wildfire

 

If this doesn't work share the traceback to review. 

R
rreifsnyder15-Moonstone
15-Moonstone
April 17, 2020

I don't know of any major differences for hardware being supported. The greatest number of issues I see is when a user doesn't have a supported graphics card. Do you have a supported Nvidia Quadro or AMD card? If not you might have been lucky that Creo6 wasn't crashing on the unsupported hardware. I guess in either case I would try updating the graphics driver.

J
JohnK551-VisitorAuthor
1-Visitor
April 17, 2020

It looks as though it's a graphics card issue as it currently only lists Quadro cards & I'm running a GTX 1080

J
JariElomaa14-Alexandrite
14-Alexandrite
April 24, 2020

I'm running GeForce GTX 1060 and Creo 7 works just fine. I can open old assemblies and parts from Creo 6 and create new parts in Creo 7. 

Please check your drivers. I updated mine just before installing Creo 7. I'm running version 445.87 now.

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
April 17, 2020

Hardware notes for Creo 7.0 can be found in attachment.

J
JohnK551-VisitorAuthor
1-Visitor
July 20, 2020

A little update to this issue.

I'm now running an Nvidia Quadro P2200 graphics card & still have the same issue, from what I've now been told, it's not actually a graphics card issue, my HP Workstation is not supported!

It an HP Z420 & apparently hasn't been supported since Creo 5.0 (Creo 6.0 runs fine)

S
Sanath16-Pearl
16-Pearl
July 20, 2020

@JohnK55, Yes thats correct, HPZ420 is not been tested from PTC and hence its not under the supported platform list. As Creo Parametric 6.0 is working it does not mean that even Creo Parametric 7.0 should run correctly. The graphic card on the machine or something else might not be able to take the load of Creo Parametric 7.0 and hence crashing.

 

You can try the below config option in Creo Parametric 7.0 and see if it helps. Also see creating a new part works fine rather then opening an existing one. Try opening a small part file created in Creo 6.0 as well.

 

  • Run the application with hardware graphics acceleration turned off
    • Set –g:win32_gdi using, press RMB on Shortcut icon of application > Add space and –g:win32_gdi next to *.exe in target path
  • Rename (.wf ) directory
    • Default location of .wf on Windows 7: C:\users\<username>\AppData\Roaming\PTC\ProENGINEER\Wildfire
  • Add config's
    • enable_opengl_fbo  to no
    • enable_opengl_vbo to no
    • enable_opengl_shader to no

Below is the platoform support page for Creo 7.0 just for your reference

https://support.ptc.com/WCMS/files/175339/en/hp_creo7.pdf

J
JohnK551-VisitorAuthor
1-Visitor
July 20, 2020

Creating a new part or opening an existing part has the same result, a few seconds pause then a fatal error appears. The traceback log was sent to PTC who also suggested the opengl configs

I've already tried the opengl configs when I installed the new Quadro Graphics card, they had no effect & the other options messed up the graphics. Had same issue but when running Creo 3.0 panning & zooming with any control was impossible.

 

F
fbaumann8-Gravel
8-Gravel
June 23, 2023

Hello @JohnK55 , did you solved your issue? And do you remember how ? (I kno I'm asking a little bit late... 🙂 )

I'm facing a pretty similar issue (MT_CUST enties in trail file + Creo 7 crashes).

 

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