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WeirdWasatch1-Visitor
1-Visitor
March 10, 2022
Solved

Creo 8.0.3 stopped functioning & will not reinstall

  • March 10, 2022
  • 3 replies
  • 4346 views
Creo 8.0.3 stopped functioning a few days ago. Nothing happens when the executable is run, either by clicking on it or running via command prompt. I was able to uninstall Creo, but the installation executable also will not run. Nothing happens in either case, no error messages or warnings. This is on a Surface Studio, with an Nvidia RTXA2000 running Win11.
    Best answer by WeirdWasatch

    OK, solved this by reinstalling 8.0.0 from the ground up starting with the Flex server.

    Copying in the program directory from 8.0.3 on a Win 10 virtual machine appears to work with some quirkiness.  Something with the DLL files doesn't play well with Win11 and the Flex server on 8.0.3 (I am guessing anyway).  Even after stepping back to version 8.0.0 the 8.03 setup.exe file won't run.

     

    Didn't want to step back to Win10, there are some workflows in Win11 Pro that I like. 

    Staying on Creo8.0.0 for now. 

    3 replies

    W
    WeirdWasatch1-VisitorAuthor
    1-Visitor
    March 10, 2022

    Probably also worth noting that other PTC products are running, like schematics or Mathcad.  No other programs on the laptop appear to have functional issues in the same timeframe.

    M
    MartinHanak24-Ruby III
    24-Ruby III
    March 10, 2022

    Hi,

    1.)

    If you did not uninstall, you could try a configuration option graphics win32_gdi

    2.)

    You must unzip installation zip file into new empty directory, eg. C:\PTC\CR8

    Path to setup.exe must not contain spaces and national characters.

    3.)

    Check Event Viewer records for errors related to xtop.exe, parametric.exe, setup.exe

     

      W
      WeirdWasatch1-VisitorAuthor
      1-Visitor
      March 10, 2022

      Thank you Martin.

      1. - Unfortunately, I already uninstalled and can not reinstall successfully.

      2. - Confirm that I have done this.  Also worth noting that I successfully installed this Creo version 2 months ago and have used the program with no issues until a couple days ago.

      3 - Event viewer does show an application error with setup.exe.  baselibmt.dll has a fault.  Looking back to earlier this evening, the same module appeared to be causing issue with pim_re.exe when starting Creo.  A snippet of the application error below.

       

      Description:
      Faulting application name: setup.exe_Creo, version: 36.0.2021.403, time stamp: 0x61a0bcb2
      Faulting module name: baselibmt.dll, version: 36.0.2021.403, time stamp: 0x61a08565

      M
      MartinHanak24-Ruby III
      24-Ruby III
      March 10, 2022

      Hi,

      unfortunately Windows 11 is not supported OS at the moment, therefore you cannot ask PTC Support to resolve your problem ...

       

      My last idea ... install Creo on different computer and copy installation directory to your computer. Then you can test option no.1.

       

        W
        WeirdWasatch1-VisitorAuthorAnswer
        1-Visitor
        March 12, 2022

        OK, solved this by reinstalling 8.0.0 from the ground up starting with the Flex server.

        Copying in the program directory from 8.0.3 on a Win 10 virtual machine appears to work with some quirkiness.  Something with the DLL files doesn't play well with Win11 and the Flex server on 8.0.3 (I am guessing anyway).  Even after stepping back to version 8.0.0 the 8.03 setup.exe file won't run.

         

        Didn't want to step back to Win10, there are some workflows in Win11 Pro that I like. 

        Staying on Creo8.0.0 for now. 

          S
          sacquarone21-Topaz I
          21-Topaz I
          March 14, 2022

          Hello @WeirdWasatch 

           

          Thanks a lot to have shared your "path to resoluion". As a general rulke, when copy-paste of install folder is useless, it's always good to try a "fresh installation from scratch" on the impacted machine.

           

          Replying also to you here, in order to share another information which will be probably interesting for you. We just learned this morning in PTC TS that Creo Hardware Notes is planned to be updated later today to reflect Windows 11 support for Creo 7.0.7.0 & Creo 8.0.3.0 and higher. Not an official info in this community, but sharing this information in advance anyway for your awareness.

           

          Regards,

           

          Serge

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