Get Smart - Creo Functionality Usage

Definitely.  Feel free to create a case.

Yes, the .json files are inside the .zip files inside the sent files folder.  In fact the last one sent actually includes three separate featureTracking_xxx.json files.

Each one appears to be tied to a unique UUID.

i created case 13177985 for you Tom. To investigate the display of un-owned functionality in the list.

By the way, I switched part of our user base over to M100 on Friday and I am starting to see some data:

Hi Marco,

I checked with IT to make sure there were no unresolved issues. It seems everything should be flowing freely. If you are experiencing any missing data. I think we should have a case opened, sentfiles data attached, so we can track down the problem.

- Dan

Hi Dan,

I have 6 case awaiting an SPR resolution and 2 open case (one was open yesterday), so I think there is still something to do by R&D.

The two cases about sessions not loaded are:

Some sessions in the SentFiles folder are not displayed in the dashboard

https://support.ptc.com/apps/case_logger_viewer/auth/ssl/case=12799022

It's been now three days since no new data appears in my dashboard

https://support.ptc.com/apps/case_logger_viewer/auth/ssl/case=12837883

I have just updated the first case with dozens of sessions not loaded after we switch from Creo 2 M160 to M210.

Dan Nowitz‌, you said:

...investigate the display of un-owned functionality in the list.

Can you shed any light on how this is supposed to work?  It seems like it would quickly turn into a complete mess.

• Is it supposed to show functionality based on the licenses currently owned or ever owned?
• Is it looking at the licenses actually used by the client each time that client sends data or is it comparing what the client used to some global features list?
• If a license is no longer used by a company, how long before that functionality "falls off" the unused features list?
• What about different facilities/departments/locations?  They could have completely different licenses available.  It doesn't seem like it would make sense to show features of licenses that the company may own but that a particular location or user base doesn't have access to.
• Does this tool include data from multiple SCNs?  (Perpetual licenses and subscription licenses require different SCNs even though the company is the same.)

Tom

I made a mistake in the video, currently we are reporting all ribbons, so the unused functionality list WILL include functionality that you do not own.

thanks, Jim

Thanks Jim Barrett-Smith‌.  I guess I should let tech support know. 

Is this filtering something you are planning to add in the future?  If so, can you shed any light on how you think it might work based on the questions above?

Dan Nowitz‌ and Jim Barrett-Smith‌,

I noticed today that the areas listed in the "10 TOP USED FUNCTIONALITY" area are clipped, don't scale like the pie chart, and don't include a scroll bar (like the section next to it.)  This seems to be consistent across Chrome, Firefox, and Internet Explorer.

Browser set to full screen:

Browser less than full screen (typical for me):

Browser widow set a little smaller:

Hi Tom,

have you seen any data in Functionality Usage gadget?

Yesterday I made some test with Creo 2 M230.

Most of the times I have simply started and closed Creo session, but a couple of time I have created some simple feature.

All these sessions were loaded in our dashboard, but nothing appeared in Functionality gadget.