Skip to main content
T
TomD.inPDX17-Peridot
17-Peridot
July 4, 2017
Solved

Loosing license on sleep mode...

  • July 4, 2017
  • 3 replies
  • 6617 views

This has been discussed before and the experience is not new.

But after all this time, had PTC actually done anything about this?

 

I had this license lost problem with a Dell laptop before.

A clever support tech downgraded my license server to something from WF4.

This license sever is very easy to stop and restart in Task Manager.

 

Now this very same problem still exists on my new Lenovo P70.

I still have the latest license server.  Still running Windows 7.

 

Right now, my only work-around is to keep an open session of Creo when I close the cover.

You'd think this is something someone in the "PTC FIT AND FINISH" department would have looked into by now.

 

Can someone walk me through the Task Manager to know how to reset the license server?

I have a stand-alone license (locked?).

 

Best answer by MartinHanak

Hi,

 

to manage lmadmin_ptc service status:

  • open Command Prompt as Administrator
  • to stop the service, use command ... net stop lmadmin_ptc
  • to start the service, use command ... net start lmadmin_ptc

MH

3 replies

D
dschenken1-Visitor
1-Visitor
July 5, 2017

If it's a service, type Services in the Windows menu search box. The ones that are in mine have 'Restart' as an option.

 

If that works for you I expect there is an AutoIt function to do the same so you can create a startup task that checks and restarts it when Creo reports a lost license.

    M
    MartinHanak24-Ruby III
    24-Ruby III
    July 5, 2017

    Hi,

     

    try clearing options in red box - see picture.

     

    MH

    M
    MartinHanak24-Ruby IIIAnswer
    24-Ruby III
    July 5, 2017

    Hi,

     

    to manage lmadmin_ptc service status:

    • open Command Prompt as Administrator
    • to stop the service, use command ... net stop lmadmin_ptc
    • to start the service, use command ... net start lmadmin_ptc

    MH

      T
      TomD.inPDX17-PeridotAuthor
      17-Peridot
      July 5, 2017

      This looks promising, Martin.

       

      I will update this post if this works next time.

      T
      TomD.inPDX17-PeridotAuthor
      17-Peridot
      July 9, 2017

      Thanks again, Martin.  That did the trick.  A few seconds for the stop process and almost immediate on the start.

       

      I noticed another very troubling thing after sleep mode...

      I can open more than one unassociated window in Creo at some point. 

      Literally starting 2 instances of Creo! 

      I was able to do this before implementing your solution.

      When I look for "in session" files, they are completely independent.

      Now mind you, I only loaded Creo 2.0 M040 on this computer. 

      I have not used any later installers.

       

      lm_reboot_success.PNG

       

       

       

       

       

       

       

       

       

       

      This is two open session on a single locked license...

      I use to get a license error when I did this on my Dell M6600 with the older license server.

       

      Notice the 1st open session with a loaded file and the second session that has no files in-session!

      Anyone else able to do this?  Is this the "new normal" (noting that I had a very old license server before...)?

      I doubt this is a license problem as this is the same machine. 

      Just never could do this before... and I wonder if it could generate file problems.

       

      multi_session_creo.PNG

       

       

      Terms & ConditionsAccessibility statement