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ptc-47073521-Visitor
1-Visitor
September 5, 2012
Solved

No valid license

  • September 5, 2012
  • 1 reply
  • 4797 views

Hi,

Can anyone help, please?

I'm trying to run Modelling Express 4 after a first installation but get a "no valid license found" message immediately on startup.

I have a reliable internet connection.

Reinstallation didn't help.

Turning off AVG antivirus and Windows firewall didn't help.

No value set in the appropriate key in Registry.

I can find no solution in these pages or the online help.

I'd like to try Creo but I'm getting nowhere.

Any ideas, please?

Martin.

Best answer by ptc-4707352

Hi Brian and Yakub,

Thank you for your responses despite your misgivings about my character!

Your advice was spot on, Brian. I deleted the offending registry key, relaunched the program and presto! the activation window appeared. I now have the program running faultlessly thanks to your considerable efforts.

Once I gain some proficiency in Creo Elements Direct Modeling Express 4 I might try the parametric version.

Thank you again.

As far as my original posts are concerned:

Please understand that these posts were made after hours of fruitless effort to simply get the program to run. After 10 days of silence it seemed that my polite request for help was condemned to limbo and the irony of the slogan was just too good to ignore.

It was the culmination of anger and frustration.

I'm sorry that you were offended Brian. I must say that yours was the best dressing down I've had since my Dad caught me stealing oranges many years ago. I thought the reference to a certain part of a horse's anatomy was a particularly fine touch!

Well, I suppose it was fully justified so please accept my apologies. If you ever find yourself on this side of the pond I'll gladly buy you a pint.

Best wishes,

Martin.

1 reply

P
ptc-47073521-VisitorAuthor
1-Visitor
September 5, 2012

Sorry, forgot to add that I'm running XPpro SP3 on an AMD dual core machine.
M

P
ptc-47073521-VisitorAuthor
1-Visitor
September 15, 2012

"A community dedicated to product development excellence"

B
BrianMartin13-Aquamarine
13-Aquamarine
September 16, 2012

Why thank you for such a kind comment.

First... Creo Elements Direct Express is not Creo. It's not even in the same ballpark as Creo. This product is direct modeling which is not what 99% of the people in this community work with.

There is a community on here specifically dedicated to Direct Modeling. It's located at the link provided HERE

Of course you already know this because you posted a response to someone else's message in that forum. Might I add that you were equally charming in that other post, too. You complained that a link didn't work and that apparently we're all part of one big "useless outfit". See below to refresh your memory. Then take a look at the date of the message you were replying to and note over three years old. Perhaps next time you might try clicking on a link 8, 9, or even 10 years old and then complain, gripe, and hurl a few insults when it doesn't work.

screen grab.png

Look dude... people here answer questions if they have knowledge of the problem you're having. When no one has an answer, no one replies. But with amazing frequency people do answer questions and honestly try to help each other. We're not paid to sit here and provide this service. Most people here are professionals with real jobs, deadlines, and bosses. We have mortgages, families, and more than enough BS to put up with at work and at home that we don't need to come here where we're volunteering our assistance only to be insulted for it.

So... for reference, perhaps you might heed the following advice the next time you have a question:

  • Post your question in the appropriate section
  • Be patient... this community is driven by colleagues with plenty of other responsibilities and we're donating our time to help you
  • Try not to act like the south end of a north bound horse

Even after all this... I still went ahead and tried to come up with a solution to your problem.

I went ahead and downloaded Creo Elements/Direct Modeling Express 4.0 and installed it. The application worked just fine for me on my XP Professional 64-Bit SP3 laptop. I did see one place where you could've picked up this error. When you first installed the software, you're asked to provide an email address and a password. This email address/password should be for your ptc.com account. If you've mis-entered this information or if you do not have a PTC.COM account, your license will fail.

I'm looking through the installed files to see if I can figure out where the license file is kept. If I can find it, maybe that will yield clues to why the failure is happening. I'll keep looking. I see you've already tried re-installing... can you also check that the email address and password work on PTC.COM?

I'm going to uninstall and re-install and try one of the other options to see how the application behaves. I'll work on this and write back.

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