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PB_105676724-Participant
4-Participant
Jan 31, 2023 10:03 AM UTC
Solved

Transferring license to the same PC

Hi all,

We currently have a PC in desperate need of upgrading to Windows 10.

I have two drives inside, one boots Windows 7 (HDD) with a working, licensed Creo installation, the other is on Windows 10 (SSD) - this currently has Creo 4.0 'Parametric Simulate Direct Layout' (as it says on the back of the DVD box) , but I cannot get the license to work despite requesting a new one from the license portal on the website.

So, I'd just like to know if the procedure to transfer the license is any different? It has the same MAC address, but the computer has a different host name (edit - NOT a different domain name!). I'm quite new to the organisation and there's no documentation on how this was installed previously,. The guides I've watched don't really cover whether or not this will work.

Any tips on the procedure for doing this with minimal downtime would be really appreciated. I did try calling but it was very difficult to navigate and couldn't find anyone to speak to.

 

 

.

 

 

MartinHanakAnswer
24-Ruby III
Feb 1, 2023 9:49 AM UTC
@PB_10567672 wrote:

Hi Martin, thanks for the helpful response. I do believe I've already tried this, but I was getting a "license request failed for feature"

So, I will uninstall Creo, but to check, do I just copy that file from the Windows 7 folder, amend the hostname and paste it into the same Windows 10 folder then run Creo? Or do I still need to follow the file import feature on Flexnet? This is what I tried, but it failed.

Hi,

  • uninstall Creo
  • uninstall FLEXnet
  • now you have clean Windows 10
  • save license file into any directory
  • put correct computername to SERVER line in license file
  • install FLEXnet ... import license file
  • when installation is finished ... run ptcstatus.bat command to verify that license is available
  • install Creo ... enter 7788@computername as license source

 

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12 replies

VladimirN24-Ruby IV
24-Ruby IV
Jan 31, 2023 11:38 AM UTC

Article - "Transfer of product license from an existing Host ID to a new Host ID": https://www.ptc.com/en/support/article/CS20911

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PB_105676724-ParticipantAuthor
4-Participant
Jan 31, 2023 11:59 AM UTC

So what I was asking is if this will work if the Host ID is the same (based on its MAC address)?

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MartinHanak24-Ruby III
24-Ruby III
Jan 31, 2023 4:58 PM UTC

Hi,

 

Note: Below provide information is related to Creo Parametric.

 

1.]

The license of Creo Parametric is generated for specific network card physical address. If you license file is generated for Ethernet LAN network card, then license file must work both in Windows 7 and Windows 10.

 

2.]

Inside Creo Parametric license file you can find SERVER line, for example:

SERVER server01 PTC_HOSTID=00-11-22-33-44-55 7788

You must not change PTC_HOSTID=00-11-22-33-44-55 text string.

You can change computer name  server01

License transfer is not necessary.

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    PB_105676724-ParticipantAuthor
    4-Participant
    Feb 1, 2023 9:24 AM UTC

    Hi Martin, thanks for the helpful response. I do believe I've already tried this, but I was getting a "license request failed for feature"

    So, I will uninstall Creo, but to check, do I just copy that file from the Windows 7 folder, amend the hostname and paste it into the same Windows 10 folder then run Creo? Or do I still need to follow the file import feature on Flexnet? This is what I tried, but it failed.

    Translate
    MartinHanak24-Ruby IIIAnswer
    24-Ruby III
    Feb 1, 2023 9:49 AM UTC
    @PB_10567672 wrote:

    Hi Martin, thanks for the helpful response. I do believe I've already tried this, but I was getting a "license request failed for feature"

    So, I will uninstall Creo, but to check, do I just copy that file from the Windows 7 folder, amend the hostname and paste it into the same Windows 10 folder then run Creo? Or do I still need to follow the file import feature on Flexnet? This is what I tried, but it failed.

    Hi,

    • uninstall Creo
    • uninstall FLEXnet
    • now you have clean Windows 10
    • save license file into any directory
    • put correct computername to SERVER line in license file
    • install FLEXnet ... import license file
    • when installation is finished ... run ptcstatus.bat command to verify that license is available
    • install Creo ... enter 7788@computername as license source

     

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