3-Newcomer

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when I open the program I just see a black screen

Forum|Forum|1 year ago
November 24, 2024
1 reply
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Hello,

I have installed Creo Parametric 11.0 on my laptop (RTX4060 and intel i5). now when I open the program I just see a black screen. I have already done an update of my graphic card driver, but that did not help. If anyone knows how to resolve this issue, I would be glad if you could let me know.

Best answer by MartinHanak

@TT_12193950 wrote:

I have already seen this post, but all of the suggested solutions did not help to solve my issue. 😞

Hi,

please click File > Help > System Information > System Information.

Then scroll window contents until you see Creo Parametric Graphics Type:

It must be set to win32_gdi

In my case it is set to OPENGL (because my graphic card is accepted by Creo)

24-Ruby III

Same issue - "Black screen in Creo Parametric Educational Edition": https://community.ptc.com/t5/System-Administration/Black-screen-in-Creo-Parametric-Educational-Edition/td-p/956159

Author

3-Newcomer

I have already seen this post, but all of the suggested solutions did not help to solve my issue. 😞

Answer

24-Ruby III

@TT_12193950 wrote:

I have already seen this post, but all of the suggested solutions did not help to solve my issue. 😞

Hi,

please click File > Help > System Information > System Information.

Then scroll window contents until you see Creo Parametric Graphics Type:

It must be set to win32_gdi

In my case it is set to OPENGL (because my graphic card is accepted by Creo)