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M
mschuler1-Visitor
1-Visitor
May 6, 2017
Question

I get no license from ptc server and can't start ptc creo elements - is the ptc server down??

  • May 6, 2017
  • 14 replies
  • 41955 views

Hello together,

today when I'll start ptc creo elements I get following error:

Is a server from ptc down so that I don't get a new license??

What can I do to solve this issue, I need access to ptc creo elements very urgent.

Thanks vor help

14 replies

H
hkohlmeyer1-Visitor
1-Visitor
May 7, 2017

I hve the same problem und got from

https://www.ptc.com/appserver/securePeModeling/peManualLic.jsp?lang=de&u=Heinz&m=LAPI&w=6.2&v=40.00

the following answer:

404 - File or directory not found.

The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

M
mkao1-Visitor
1-Visitor
May 7, 2017

Looks like the server is down again. It's also reported here : Creo elements will not start due to connection error and manual activation fails with a 404 not found error

P
pbains1-Visitor
1-Visitor
May 8, 2017

same fault here!!!

G
gtemple1-Visitor
1-Visitor
May 8, 2017

Same problem here for the last few days..*sigh*

T
Tmetcalf5-Regular Member
5-Regular Member
May 8, 2017

Good day everyone - thanks for bringing this to my attention - I have raised the flags internally.

I hope to have a report soon.

Best,

Toby

    T
    tbleazard1-Visitor
    1-Visitor
    May 9, 2017

    Hi Toby

    Any news on this yet?

    I have spent hours using Creo elements and need to get access to my designs and drawings.

    Thanks

    H
    huchil1-Visitor
    1-Visitor
    May 9, 2017

    I too have the same problem, hope some good soul in PTC will do us a big favor by setting it right. (its more than 24 hrs since i could not access it)

    God bless

    T
    Tmetcalf5-Regular Member
    5-Regular Member
    May 9, 2017

    Good day all -

    We are continuing to work the issue and I will supply updates as I have them.

    Sorry for the delay and I appreciate the patience.

    Best,

    Toby

    H
    hkohlmeyer1-Visitor
    1-Visitor
    May 9, 2017

    Hallo Toby,

    thank you. Its work now. But why only 72 hours offline?

    thx for your answer.

    best,

    Heinz

    T
    Tmetcalf5-Regular Member
    5-Regular Member
    May 9, 2017

    Good day,

    Looks like this is fixed.

    Please let me know if any issues remain.

    Best,

    Toby

    T
    tbleazard1-Visitor
    1-Visitor
    May 9, 2017

    Hi Toby

    It still asks me for a proxy as shown in image but after leaving the boxes blank and clicking "Submit" it does actually start.

    Capture.JPG

    I hope that once my 72 hours is up though it will still work.

    T
    Tmetcalf5-Regular Member
    5-Regular Member
    May 9, 2017

    Thank you Tim - passing this along.

    Is anyone else seeing this?

    Best,

    Toby

    M
    mschuler1-VisitorAuthor
    1-Visitor
    May 9, 2017

    Thank you Toby,

    the 72 hours license works, but it still asks me for a proxy configuration too.

    But the most important thing - I can continue my work

      T
      Tmetcalf5-Regular Member
      5-Regular Member
      May 9, 2017

      Thank you everyone for your updates and patience - we realize the is unproductive to you and apologize.

      I will pass along your comments and return with updates when I have them.

      Best,

      Toby

        T
        Tmetcalf5-Regular Member
        5-Regular Member
        May 10, 2017

        Good evening everyone,

        Checking status - please post updates and I will connect internally.

        Thanks again for the reports, feedback, and patience.

        Best,

        Toby

          M
          mcielok14-Alexandrite
          14-Alexandrite
          May 10, 2017

          Hi Toby,

          this must be a wonderful dream, that I've found someone answering questions from PTC!!!

          From time to time this situation recurs: at start up, Modeling Express 6.0 asks for activation information, does not recognise them as valid, asks for proxy details, which is not present, finally links to an activation key request page (which was not available at 9:30, available at 10, not available at 10:15, available now).

          Since I'm always grabbling in the dark, I would like to know what to do in these cases: should I wait until registered log in information are recognized? Or get the manual activation key and expect that current User and Password are validated consequently?

          Please consider that we have 6 workstations running Drafting e 1 running Modeling: Modeling Express is the sole and only way to let other colleagues view native .mi files and use them for check, measurement and anything they need.

          I, as a registered user, am contacted weekly by the Community: couldn't members be informed also about incoming inconveniences and disservices and their status?

          I'd hope that Modeling Express would no longer be restricted by online periodic validation.

          Thank you, in the while, Toby for your care.

          Regards

          Marco

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