Skip to main content
D
deees4-Participant
4-Participant
April 16, 2026
Question

What is the current process for moving a WildFire 5.0 Student License to a new host?

  • April 16, 2026
  • 1 reply
  • 38 views

Back in 2012 I purchased a WF5.0 Student license. Since it is tied to the network adapter of the computer, I assigned it to a USB NIC so I could move to a new computer without requesting a new license file.

While that did work for a long time, I recently started having problems with that network adapter disconnecting. (I used to remove it when I wasn’t using it to “protect it” and probably damaged a wire.)

As I recall, when I moved the license from the original computer to the USB NIC, there was an email address I need to send my information to.

Is that still the method to make this change, or is there another way to accomplish this task?

If this is the method, can someone provide me the correct email address?

 

1 reply

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
April 17, 2026

Article - "Transfer of product license from an existing Host ID to a new Host ID": https://www.ptc.com/en/support/article/CS20911 

D
deees4-ParticipantAuthor
4-Participant
April 17, 2026

VladimirN,

 

Thank you for that information.

I’m trying to work through those instructions:

I changed my email address/username because the one used for the purchase was from a mail forwarding service that is no longer in business:(

When I try to upgrade my account using the customer number and sales order number from the original purchase email, it reports that they don’t match???

I’ve sent an email to the globalsupport@ptc.com team explaining my problem. Hopefully they can provide assistance.

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
April 26, 2026

 The answer is also available here:

 

Terms & ConditionsAccessibility statement