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1-Visitor
Oct 19, 2017 12:10 PM UTC
Question

Updated to 11.0 recently, now Charts are difficult to read

Hi all,

 

we've made an update from 10.7 to 11.0 in the last week, and now users are complaining about the readability of charts. Charts configured to be displayed as bar graphs now include a white line which seems to show a pseudo-3D-look (as the bars should be shown as nice cylinders or such thing). But if you have many bars in a chart, and on top this chart is displayed in a dashbord, the charts a quite difficult to read, because one third of each bar is simply white, no matter which color you chose for the bar. 

 

2017-10-19 14_03_42-Chart [Copy of KSP_ Änderungen je Release] - G6UTLHH@mks-ea-prod.in.audi.vwg_702.png

 

Who the **** came up with this idea without making it configurable? Or is there anywhere an option to have flat bars without blinking shiny reflections? And if you change anything in the old client, why not changing some really important things? Smiley Frustrated

 

Thanks, Jens

11 replies

5-Regular Member
Nov 7, 2017 8:25 PM UTC

Hi Jens,

I was poking through the Community, and saw that nobody had responded to your question yet.

I seem to recall another customer off-hand remarking or observing this as well, through their usage of charting, in Integrity, but I don't think they pursued it to log a defect or to report it.

 

Integrity uses the Jfreechart library behind the scenes, and it hadn't changed when 10.9 came out, but the included JRE was a newer version, so it's likely the newer JRE version had some impact on how these charts render.

 

You might want to open a Support case if you want to find out if this can be changed or addressed.

 

 

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16-Pearl
Nov 10, 2017 2:21 PM UTC

Hello @JensN.

 

Just to confirm what @MichaelChatel said, CS256680 captured this, and suggests using 3D charts instead.

 

Kind Regards,

Kael Lizak

Senior Technical Support Engineer

Integrity Lifecycle Manager

PTC

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16-Pearl
Nov 10, 2017 3:01 PM UTC

FYI, I get this when I try to open the CS links: Error - Article CS256680 does not exist.

Is this a permissions problem?

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