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MM_102237775-Regular Member
5-Regular Member
Aug 19, 2024 6:28 AM UTC
Question

Creo 11 - Selection Issues

Hello,

 

I'm not really sure how to label this one, but let me try and elaborate:

 

Has anyone else experienced it where there is a delay/lag spike when trying to left click (select) anything in the graphics windows on Creo 11? Calling it a delay probably isn't correct, but Creo 11 (both versions 11.0.0.0 and 11.0.1.0)  just seems to "miss" some of my mouse inputs.

 

It happens randomly when I'm either trying to add a dimension in a 3D sketch; CTRL select edges or surfaces of a 3D model; and also when trying to move balloons in drawings? Essentially left click/selecting anything on a daily basis will just randomly not respond and I have to click again.

 

I always thought it was just me miss clicking but I'm noticing it more and more, and its not limited to a specific model.

I have compared it to Creo 10 and it seems to be primarily in 11.

 

I have tried:

- Default PTC config

- Different mouse

- Multiple models

 

    37 replies

    MartinHanak24-Ruby III
    24-Ruby III
    Aug 19, 2024 6:57 AM UTC

    Hi,

    described behavior can be cause by graphic card drivers. You can do standard test:

    • add graphics win32_gdi option at the end of config.pro file temporarily
    • work with Creo 11.0

    If the problem disappears then it is related to graphic card drivers.

    • remove graphics win32_gdi option
    • install different version of graphic card drivers (probably newer ones)
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    MM_102237775-Regular MemberAuthor
    5-Regular Member
    Aug 19, 2024 11:34 AM UTC

    Thank you for the quick response.

     

    I tested it but the graphics win32_gdi config option makes the models slow in general.
    Panning and zooming causes stuttering (lowered frames, almost like a stop-motion picture).

    If I select a component from the feature tree, I can see it highlighting every surface until finally having the entire component selected.

     

    Very difficult to gauge the selection "performance" when everything is slowed down and stuttering.

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    Dale_Rosema
    Dale_Rosema23-Emerald IV
    23-Emerald IV
    Aug 19, 2024 11:44 AM UTC

    But if the problem went away except performance issues it is pointing at a driver problem as @MartinHanak stated. That was not a long term fix, but just a diagnostics tool.

    Translate
    SD_107535641-Visitor
    1-Visitor
    Oct 27, 2024 2:10 AM UTC

    I am having the exact same issue.  Recently upgraded to Creo 11, and this issue popped up.  Didn't have any issues with Creo 10.  If anyone has a solution that would be great!

    Translate
      RaphMORIN16-Pearl
      16-Pearl
      Oct 30, 2024 2:36 PM UTC

      Same here as well. We switched from Creo 4 to Creo 11 last month, it's one of the first things we noticed when using Creo 11.

      We opened a case and the support told us it was probably a graphics driver issue. We updated our drivers but it didn't change anything so we continue with this issue hoping for a fix one day.

      Translate
      awilson-25-Regular Member
      5-Regular Member
      Nov 7, 2024 4:30 PM UTC

      I am having the same issue after upgrading to 11. This version is insanely slow and buggy. selecting edges / surfaces in models and dimensions / balloons in drawings takes sometimes 5 or 6 clicks. Typing is very slow and lags behind (and I am a slow typer). Just selecting the annotation tab in a model causes my computer to not respond for 10 or so seconds.... its not my computer... its a powerhouse work station recommended by PTC.. so is the video card.... Its taking me 2x longer to do the same work in 11 that it took me in 10...

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      StephenW
      StephenW23-Emerald III
      23-Emerald III
      Nov 7, 2024 4:55 PM UTC

      Have you tried updating the graphic card driver? Or, if you are using a supported system, you could also look up the supported driver for your system.

      Translate
      StephenW
      StephenW23-Emerald III
      23-Emerald III
      Nov 7, 2024 5:33 PM UTC

      If you still can't stand it, you can try installing different versions of the driver. On occassion, the latest isn't the best for a specific program like Creo.

      Or, you can check PTC support for specific driver certified, for example https://support.ptc.com/WCMS/files/176373/en/Dell_11.html

       

      Edit:

      https://www.ptc.com/support/-/media/support/refdocs/Creo_Parametric/11,-d-,0/creo11_hardware_notes.pdf?sc_lang=en

       

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      Dale_Rosema
      Dale_Rosema23-Emerald IV
      23-Emerald IV
      Nov 7, 2024 4:34 PM UTC

      I am having similar issues, although I am not on Creo 11, just Creo 9.

      But my issues also occur in Word, Excel and Outlook, so I am wondering if it is a Windows thing.

      Translate
      awilson-25-Regular Member
      5-Regular Member
      Nov 7, 2024 4:39 PM UTC

      Yea, that sounds like a windows thing. I’ve been using Creo for about 16 years now....To be honest Creo 5, 7 and 9 were the most stable.

      I did notice that certain windows updates would mess with Creo... then the issues would go away after the next update. But never this slow or buggy.

      Some things to help overall performance would be to empty your windows prefetch and temp directories...

      Translate
      RaphMORIN16-Pearl
      16-Pearl
      Jan 31, 2025 9:43 AM UTC

      As you say, I'm wondering if it's a windows thing. Here, we have 3 computer running Creo 11, they all have the same issue and they're running windows 10. 2 computers are not Creo certified and the third is, it makes no difference.

      And you all, are you running windows 10 or 11 ?

      Translate
      M.Liszka8-Gravel
      8-Gravel
      Jan 14, 2025 4:15 PM UTC

      Just adding my voice to the chorus. I started my own thread about this issue before another user alerted me to the existence of this one. 

       

      https://community.ptc.com/t5/3D-Part-Assembly-Design/Difficulty-in-selecting-sketch-entities-in-Creo/td-p/976909

       

      Still no resolution.

      Translate
      six1010-Marble
      10-Marble
      Jan 30, 2025 10:13 AM UTC

      I migrated from Creo 8 to 11. I have this issue as well in Creo 11. While in assembly and part  mode it is not so apparent, drawings mode is catastrophic! It will not select edges upon being clicked, i need to click every edge 2-3 times! To the point, I cannot even make drawings anymore.

       

      And of course this only after i designed the whole tool in Creo11, so i cannot go back to Creo8. Now i have around 40 drawings to make for machine shop!

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      MikeBennett
      MikeBennett17-Peridot
      17-Peridot
      Jan 31, 2025 12:33 PM UTC

      Hi All,

       

      For those experiencing this issue, is scrolling in the configuration editor also slow/choppy/delayed?

      Translate
      RaphMORIN16-Pearl
      16-Pearl
      Jan 31, 2025 1:45 PM UTC

      Yes it is. I have just compared with Creo 4 and it 4 feels smooth compared to Creo 11.

      Translate
      CA_1014679312-Amethyst
      12-Amethyst
      Feb 18, 2025 6:58 PM UTC
      • I am also experiencing this same issue with Creo 11 loaded on a Dell Precision 7560 laptop with NVIDIA T1200 GPU graphics card (just FYI to the community).
      • I have tried installing different drivers without success. 
      • I do assume it to be a driver/card compatibility issue that has emerged now that the graphics card is no longer officially supported (according to the PTC literature, although believe it was at one time) and Creo continues to be upgraded on dated hardware.  So I believe that the only solution is to upgrade to fully supported hardware when we can.
      Translate
      dunebuggyjay14-Alexandrite
      14-Alexandrite
      Apr 24, 2025 4:55 PM UTC

      Has anyone figured out what is causing this? Its super annoying when detailing. Taking me about 1/3 longer now...as I keep having to re-select edges because they don't get picked, 

      This has only happened when we switched to Creo 11 (we were on Creo 7..with no issues)

       

      Jay

       

       

      Translate
      M.Liszka8-Gravel
      8-Gravel
      Apr 24, 2025 5:09 PM UTC

      Earlier today I rolled back my graphics driver to the one that PTC officially supports - or at least as close as I could get since NVIDIA no longer seem to offer the exact right version. So far this seems to be working, but I want to put several more hours or days into Creo before I consider the issue to be actually solved. Afterall, it has been an intermittent (but frequent) issue for me to begin with.

      Translate
      awilson-25-Regular Member
      5-Regular Member
      Apr 24, 2025 5:33 PM UTC

      I did this as well soon after switching to V11... it did not make a difference. Updating to 11.0.4.0 helped a little, but not much. PCT really screwed the pooch on this one. Everything lags hard on V11. Wish there was a way to go back to V9 and still use my files. V9 seemed to be the most stable.

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