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TU_101439103-Newcomer
3-Newcomer
Mar 10, 2025 6:50 AM UTC
Question

Losing 3D Data which is updated in offline mode

There was a Windchill update last Friday, so I worked in offline mode in CREO program but didn't export the model to my local disk. Now, I can't find it in my workspace. Is there any way to recover it?

I don’t necessarily need the latest version—if there's a backup from last Monday or any earlier version, that would work for me as well.

2 replies

vnamboodheriEmeritus
Emeritus
Mar 11, 2025 10:56 AM UTC

Hi @TU_10143910, 

Welcome to the PTC Community!

Thank you for your question. 
I’d like to recommend to bring more details and context to your initial inquiry. 

 

  1. What steps did you take while working in offline mode?
  2. Did you see any error messages?
  3. Is there anyone else who might have access to the workspace?
  4. Can you please share a screenshot? it will help to better understand what you are trying to do in your process. 
     

This will increase your chances to receive meaningful help from other Community members. 

Regards,

Vivek N
Community Moderation Team.

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TU_101439103-NewcomerAuthor
3-Newcomer
Mar 11, 2025 11:04 AM UTC

Thank you for your interest. I contacted the IT department and they resolved the issue by exporting the backup file. The problem is solved.

 
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