Mathcad Application has stopped working

Forum|Forum|8 years ago
March 2, 2018
1 reply
5876 views

I have Mathcad14 (32-bit) at installed on a 64-bit Windows 7 machine at work and Mathcad periodically stops working. A pop-up window states:

"Mathcad Application has stopped working. A problem caused the program to stop working correctly. Please close the program."

This usually happens after IT pushes 'Windows Updates' on my machine, but not all the time.

I tried running the Mathcad licensing program MCLicense.exe and it complains about not being able to write licensing information to the registry, for which I have no access rights being a work computer. Having IT run this (with full rights) does not solve the problem either soit would appear that registry rights is not the root cause. Seems to be something amiss with the .Net framework.

The standard way to fix this is to raise an IT service request to removes and re-install MathCad14. This takes about 30 minutes.

Has anyone else had this issue? What would be a quicker way to resolve it?