Can't access my student account

Forum|Forum|4 years ago
April 26, 2022
1 reply
2531 views

I had to make a new account because I couldn't access my student one. When trying to reset my password, I don't get the reset password email, no matter how I try. I'm trying to update to Creo 8 Student Edition, but I need my student account for the proper licensing. Any help would be greatly appreciated.

Creo Student Edition

Best answer by Hedy

Hi @ML_7901575,

Thanks for using PTC Community!

Regarding the web account password reset, could you please try again the following steps?

Click on Forgot password , enter your email address, enter the underlined numbers only and click Continue
You will receive “PTC account password reset request” email contains password reset link. If you did not receive the email, please try to check junk mailbox.
Check the email and open the password reset link in your browser, set new password and continue to complete the password reset process.

Regards
Hedy