Black screen in Creo Parametric Educational Edition

[Rohith_Bipin]

• I just installed Creo Parametric Educational Edition 11.0.0.0. I am getting a black drawing screen. I am using a laptop (Specs- 12th gen i7 & Nvidia Geforce RTX 3050Ti)

[Dale_Rosema]

Are you asking how to change color settings in the software or just making an observation?

[Rohith_Bipin]

No. The drawing area is black. I am unable to draw and/or use the drawing area.

[MartinHanak · Accepted solution]

Hi,

it looks like graphic card driver problem.

Do following test:

• open config.pro in Notepad
• add following option at the end of the file and save the file

graphics   win32_gdi

• start Creo

[Rohith_Bipin]

Where is the location of the file config.pro?

[MartinHanak]

https://support.ptc.com/help/creo/creo_pma/r11.0/usascii/index.html#page/fundamentals/fundamentals/About_Configuration_Files.html

https://www.youtube.com/watch?v=Efg7gUPlCYk

[Dale_Rosema]

FYI: The graphics win32_gdi is a temporary thing to show that it is a graphics card issue if you leave it, your performance will be negatively impacted.

[Rohith_Bipin]

Then, what is the permanent solution @Dale_Rosema @? A graphic driver update or something

[StephenW]

Graphics driver update  (or rollback, if you are on the latest release) is the normal solution.

[StephenW]

Make sure you remove the option graphics   win32_gdi to test the graphics card driver changes.

If the driver change doesn't work, There are a few options that can be added instead of turning off opengl.

Try each of these individually and see if they help

 enable_opengl_fbo no

enable_opengl_vbo no

enable_opengl_shader no

[Rohith_Bipin]

Thanks @MartinHanak. It works 👍👍