when I open the program I just see a black screen

[TT_12193950]

Hello,

I have installed Creo Parametric 11.0 on my laptop (RTX4060 and  intel i5). now when I open the program I just see a black screen. I have already done an update of my graphic card driver, but that did not help. If anyone knows how to resolve this issue, I would be glad if you could let me know. 

[VladimirN]

Same issue - "Black screen in Creo Parametric Educational Edition": https://community.ptc.com/t5/System-Administration/Black-screen-in-Creo-Parametric-Educational-Edition/td-p/956159 

[TT_12193950]

I have already seen this post, but all of the suggested solutions did not help to solve my issue. 😞

[MartinHanak · Accepted solution]

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@TT_12193950 wrote:

I have already seen this post, but all of the suggested solutions did not help to solve my issue. 😞

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Hi,

please click File > Help > System Information > System Information.

Then scroll window contents until you see Creo Parametric Graphics Type:

It must be set to win32_gdi

In my case it is set to OPENGL (because my graphic card is accepted by Creo)

[TT_12193950]

Could you tell me how to set the Graphics type to win32_gdi? 

[MartinHanak]

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@TT_12193950 wrote:

Could you tell me how to set the Graphics type to win32_gdi? 

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Hi,

the procedure is described in https://community.ptc.com/t5/System-Administration/Black-screen-in-Creo-Parametric-Educational-Edition/td-p/956159 discussion.

Do following test:

• open config.pro in Notepad
• add following option at the end of the file and save the file

graphics   win32_gdi

• start Creo