Thingworx: Status 401 or white screen

What  does your platform-settings.json look like? Where is your ThingworxPlatform folder located?

If you open your pgadmin III and expand the thingworx database all the way, how many tables are you seeing?

Hi Andrey, Could you please ensure that there is only one Thingworx folder under Tomcat/Webapps. Renamed previous folder might also cause the problem.

Is Thingworx and DB on  same server .

Is database server accessible . Can you share your platform setting.json file.

Same with me here,  (not answer only to share)

I have fully completed the Installation step in installation document for TW 8.0 and also TW 7.4 (plus video) in my fresh machine with windows 7. and when reaching the step to launch, go to

localhost/Thingworx

in my browser (Chrome 59, Firefox 54, IE 11) only get redirected to localhost/Thingworx/home with blank white screen.

Here my specification:

- Windows 7 (16GB ram / i7)

- Java JDK/JRE 1.8 build 131

- Apache Tomcat/9.0.0.M22 (tried with 8.5 got the same result)

- PostgreSQL 9.4.12

- Thingworx Platform Postgres 8-0-1_SP1 (tried with 7.4 got the same result)

(all in 1 machine)

Here my Tomcat setting:

installation wizard with:

-HTTP/1.1 connection port 80

adding java options:

-Dserver -Dd64

-XX:+UseG1GC

-Dfile.encoding=UTF-8

-Djava.library.path=C:\Program Files\Apache Software Foundation\Tomcat 9.0\webapps\Thingworx\WEB-INF\extensions

modification in file server.xml :

<Connector port="80" protocol="org.apache.coyote.http11.Http11NioProtocol"               connectionTimeout="20000"               redirectPort="8443"   />

adding line in file context.xml :

<Context> . . <Resources cacheMaxSize="501200" cacheObjectMaxSize="2048" cacheTtl="60000"/> </Context>

Here my postgreSQL (pgAdmin3) setting:

add C:\Program Files\PostgreSQL\9.4\bin to my environtment variable

create folder C:\ThingworxPostgresqlStorage

run this script to set database :

thingworxpostgresDBSetup -h localhost -p 5432 -d thingworx -t thingworx -a postgres -u twadmin -l C:\ThingworxPostgresqlStorage

run this script to set schema :

thingworxPostgresSchemaSetup -h localhost -p 5432 -d thingworx -s public -u twadmin -o data

Configuring file platform-settings.json like this :

{   "PersistenceProviderPackageConfigs": {       "PostgresPersistenceProviderPackage": {         "ConnectionInformation": {         "jdbcUrl": "jdbc:postgresql://localhost:5432/Thingworx",         "password": "twadminpass",         "username": "twadmin"         }       }   } }

and put json file above in C:/ThingworxPlatform

then the last step is deploying thingworx.war file with apache server GUI (success with some tweaking in around maxpostinglimit)

here all the picture:

tomcat setting

postgreSQL

folder :

Tomcat server localhost :

and here the log (Applicationlog) :

2017-07-18 15:40:55.403+0700 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] ======================================== 2017-07-18 15:40:55.404+0700 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] ThingWorx Version Information 2017-07-18 15:40:55.404+0700 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] ======================================== 2017-07-18 15:40:55.406+0700 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] majorVersion = 8 2017-07-18 15:40:55.406+0700 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] minorVersion = 0 2017-07-18 15:40:55.406+0700 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] revision = 1 2017-07-18 15:40:55.406+0700 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] build = b39 2017-07-18 15:40:55.407+0700 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] schemaVersion = 1000 2017-07-18 15:40:55.408+0700 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] ======================================== 2017-07-18 15:40:55.408+0700 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] ======================================== 2017-07-18 15:40:55.408+0700 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] ThingWorx System Environment Settings 2017-07-18 15:40:55.408+0700 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] ======================================== 2017-07-18 15:40:55.408+0700 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] OS: Windows 7 2017-07-18 15:40:55.408+0700 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] OS arch: amd64 2017-07-18 15:40:55.408+0700 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] OS version: 6.1 2017-07-18 15:40:55.410+0700 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] Total Processors: 8 2017-07-18 15:40:55.410+0700 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] Default encoding: UTF-8 2017-07-18 15:40:55.410+0700 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] JAVA vendor: Oracle Corporation 2017-07-18 15:40:55.410+0700 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] JAVA version: 1.8.0_131 2017-07-18 15:40:55.410+0700 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] JAVA install location: C:\Program Files\Java\jre1.8.0_131 2017-07-18 15:40:55.410+0700 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] JVM Max Memory: 4072 (MB) 2017-07-18 15:40:55.410+0700 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] ======================================== 2017-07-18 15:40:55.410+0700 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] WebApp starting... 2017-07-18 15:40:55.745+0700 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] HA mode not enabled. Initializing and starting in standalone mode. 2017-07-18 15:40:55.746+0700 [L: INFO] [O: c.t.s.ThingWorxPersistenceHandler] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] Default Persistence Provider Name = ThingworxPersistenceProvider 2017-07-18 15:40:55.746+0700 [L: INFO] [O: c.t.s.ThingWorxPersistenceHandler] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] Default Persistence Provider Package Name = PostgresPersistenceProviderPackage 2017-07-18 15:40:55.755+0700 [L: INFO] [O: c.t.p.p.PostgresDatasource] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] Reading configuration from configTableCol 2017-07-18 15:40:55.978+0700 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] Managers...INITIALIZED 2017-07-18 15:40:55.981+0700 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] Database initialization started... 2017-07-18 15:41:26.398+0700 [L: WARN] [O: c.m.v.r.BasicResourcePool] [I: ] [U: SuperUser] [S: ] [T: C3P0PooledConnectionPoolManager[identityToken->1hge1iz9pnjm6g61ngzq4t|a6b6c9e]-HelperThread-#1] com.mchange.v2.resourcepool.BasicResourcePool$ScatteredAcquireTask@34a6964b -- Acquisition Attempt Failed!!! Clearing pending acquires. While trying to acquire a needed new resource, we failed to succeed more than the maximum number of allowed acquisition attempts (3). Last acquisition attempt exception: 2017-07-18 15:41:26.399+0700 [L: WARN] [O: c.m.v.r.BasicResourcePool] [I: ] [U: SuperUser] [S: ] [T: C3P0PooledConnectionPoolManager[identityToken->1hge1iz9pnjm6g61ngzq4t|a6b6c9e]-HelperThread-#1] Having failed to acquire a resource, com.mchange.v2.resourcepool.BasicResourcePool@d22ce38 is interrupting all Threads waiting on a resource to check out. Will try again in response to new client requests. 2017-07-18 15:41:26.399+0700 [L: WARN] [O: c.m.v.r.BasicResourcePool] [I: ] [U: SuperUser] [S: ] [T: C3P0PooledConnectionPoolManager[identityToken->1hge1iz9pnjm6g61ngzq4t|a6b6c9e]-HelperThread-#2] com.mchange.v2.resourcepool.BasicResourcePool$ScatteredAcquireTask@23cf9c7b -- Acquisition Attempt Failed!!! Clearing pending acquires. While trying to acquire a needed new resource, we failed to succeed more than the maximum number of allowed acquisition attempts (3). Last acquisition attempt exception: 2017-07-18 15:41:26.403+0700 [L: WARN] [O: c.m.v.r.BasicResourcePool] [I: ] [U: SuperUser] [S: ] [T: C3P0PooledConnectionPoolManager[identityToken->1hge1iz9pnjm6g61ngzq4t|a6b6c9e]-HelperThread-#2] Having failed to acquire a resource, com.mchange.v2.resourcepool.BasicResourcePool@d22ce38 is interrupting all Threads waiting on a resource to check out. Will try again in response to new client requests. 2017-07-18 15:41:26.406+0700 [L: WARN] [O: c.m.v.r.BasicResourcePool] [I: ] [U: SuperUser] [S: ] [T: C3P0PooledConnectionPoolManager[identityToken->1hge1iz9pnjm6g61ngzq4t|a6b6c9e]-HelperThread-#5] com.mchange.v2.resourcepool.BasicResourcePool$ScatteredAcquireTask@41754979 -- Acquisition Attempt Failed!!! Clearing pending acquires. While trying to acquire a needed new resource, we failed to succeed more than the maximum number of allowed acquisition attempts (3). Last acquisition attempt exception: 2017-07-18 15:41:26.406+0700 [L: ERROR] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] [message: Connections could not be acquired from the underlying database!] 2017-07-18 15:41:26.406+0700 [L: WARN] [O: c.m.v.r.BasicResourcePool] [I: ] [U: SuperUser] [S: ] [T: C3P0PooledConnectionPoolManager[identityToken->1hge1iz9pnjm6g61ngzq4t|a6b6c9e]-HelperThread-#5] Having failed to acquire a resource, com.mchange.v2.resourcepool.BasicResourcePool@d22ce38 is interrupting all Threads waiting on a resource to check out. Will try again in response to new client requests. 2017-07-18 15:41:26.411+0700 [L: INFO] [O: c.t.p.p.PersistenceProvider] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] Connection ThingworxPersistenceProvider, type PostgresPersistenceProviderPackage stopped 2017-07-18 15:41:26.411+0700 [L: WARN] [O: c.t.p.p.PersistenceProvider] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] Could not find persistenceProviderPackage PostgresPersistenceProviderPackage and thus could not stop data processing 2017-07-18 15:41:26.413+0700 [L: ERROR] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] [message: Unable to initialize and start system: Connections could not be acquired from the underlying database!] 2017-07-18 15:41:26.413+0700 [L: ERROR] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] *** Web Application STATE is being set to ERROR! *** 2017-07-18 15:41:26.422+0700 [L: WARN] [O: c.m.v.r.BasicResourcePool] [I: ] [U: SuperUser] [S: ] [T: C3P0PooledConnectionPoolManager[identityToken->1hge1iz9pnjm6g61ngzq4t|a6b6c9e]-HelperThread-#0] com.mchange.v2.resourcepool.BasicResourcePool$ScatteredAcquireTask@625ac15d -- Acquisition Attempt Failed!!! Clearing pending acquires. While trying to acquire a needed new resource, we failed to succeed more than the maximum number of allowed acquisition attempts (3). Last acquisition attempt exception: 2017-07-18 15:41:26.422+0700 [L: WARN] [O: c.m.v.r.BasicResourcePool] [I: ] [U: SuperUser] [S: ] [T: C3P0PooledConnectionPoolManager[identityToken->1hge1iz9pnjm6g61ngzq4t|a6b6c9e]-HelperThread-#0] Having failed to acquire a resource, com.mchange.v2.resourcepool.BasicResourcePool@d22ce38 is interrupting all Threads waiting on a resource to check out. Will try again in response to new client requests. 2017-07-18 15:41:26.428+0700 [L: WARN] [O: c.m.v.r.BasicResourcePool] [I: ] [U: SuperUser] [S: ] [T: C3P0PooledConnectionPoolManager[identityToken->1hge1iz9pnjm6g61ngzq4t|a6b6c9e]-HelperThread-#6] com.mchange.v2.resourcepool.BasicResourcePool$ScatteredAcquireTask@624e1793 -- Acquisition Attempt Failed!!! Clearing pending acquires. While trying to acquire a needed new resource, we failed to succeed more than the maximum number of allowed acquisition attempts (3). Last acquisition attempt exception: 2017-07-18 15:41:26.429+0700 [L: WARN] [O: c.m.v.r.BasicResourcePool] [I: ] [U: SuperUser] [S: ] [T: C3P0PooledConnectionPoolManager[identityToken->1hge1iz9pnjm6g61ngzq4t|a6b6c9e]-HelperThread-#6] Having failed to acquire a resource, com.mchange.v2.resourcepool.BasicResourcePool@d22ce38 is interrupting all Threads waiting on a resource to check out. Will try again in response to new client requests. 2017-07-18 15:42:10.050+0700 [L: ERROR] [O: c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-80-exec-12] Could not handle request 2017-07-18 15:57:56.022+0700 [L: ERROR] [O: c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-80-exec-14] Could not handle request 2017-07-18 15:58:15.163+0700 [L: ERROR] [O: c.t.s.a.AuthenticationFilter] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-16] Could not handle request 2017-07-18 15:59:32.865+0700 [L: ERROR] [O: c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-80-exec-11] Could not handle request

this :

2017-07-18 15:39:12.143+0700 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-80-exec-4] Could not handle request 2017-07-18 15:39:19.515+0700 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-80-exec-6] Could not handle request 2017-07-18 15:40:08.154+0700 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-3] Could not handle request 2017-07-18 15:41:26.439+0700 [L: INFO] [O: S.c.t.s.a.s.SSOContext] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] SSOContext created... 2017-07-18 15:41:26.516+0700 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] Could not load session timeout from database, using default: null 2017-07-18 15:41:26.523+0700 [L: INFO] [O: S.c.t.s.s.SCIMProvider] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] Initializing SCIMProvider servlet... 2017-07-18 15:41:26.524+0700 [L: ERROR] [O: S.c.t.s.s.SCIMProvider] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-9] SCIMProvider initialization failure.  Thingworx Server is not running 2017-07-18 15:42:10.048+0700 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-80-exec-12] Could not handle request 2017-07-18 15:57:56.022+0700 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-80-exec-14] Could not handle request 2017-07-18 15:58:15.161+0700 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-16] Could not handle request 2017-07-18 15:59:32.864+0700 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-80-exec-11] Could not handle request

thats is, really needed guidance here, i have tried every possible configuration i know, but had same result and sometimes even worse .