Question
Error Page Customization
I am using Windchill PDMLink Release 13.0 and Datecode with CPS 13.0.2.2
Hello,
We are currently using Windchill version 13.0.2.2 in our organization. We've observed that some users are attempting to access Windchill without being assigned any valid licenses. In such cases, the error message displayed is overly technical and difficult for end users to understand.
To improve the user experience, we would like to customize the error page to display a simple and clear message indicating that the issue is due to missing Windchill licenses. I’ve attached a screenshot of the current error for reference.
This request is of high priority, as the existing error page is causing confusion among users and generating unnecessary support tickets.
Thank you for your attention to this matter.
Hello,
We are currently using Windchill version 13.0.2.2 in our organization. We've observed that some users are attempting to access Windchill without being assigned any valid licenses. In such cases, the error message displayed is overly technical and difficult for end users to understand.
To improve the user experience, we would like to customize the error page to display a simple and clear message indicating that the issue is due to missing Windchill licenses. I’ve attached a screenshot of the current error for reference.
This request is of high priority, as the existing error page is causing confusion among users and generating unnecessary support tickets.
Thank you for your attention to this matter.