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Pratik_More12-Amethyst
12-Amethyst
May 23, 2024
Question

WC 13 PSI installation stuck, a pop up the " Authorization Request" window for user details.

  • May 23, 2024
  • 3 replies
  • 1079 views

Version: Windchill 13.0

 

Use Case: WC 13 PSI installation stuck, a pop up the " Authorization Request" window for user details.


Description:

Hello expert.

I am installing the WC 13 with Directory server as OpenDJ. Installation fails at the Loading data into Database. (I am using Windows server 2019 and oracle RDS service).

 

 

PSI installation stuck and waiting for authorization request pop up.  It was expecting the username and password. I tried to enter wcadmin but it's not authorizing it. 

Not sure what's the issue with Authorization.? Can someone quick guide.

 

If this issue is related to OPENDJ then can someone guide me what i have missed. There is not much info available related OpenDJ ...like how to add etc.  

 

3 replies

V
vnamboodheriCommunity Manager
Community Moderator
May 29, 2024

Hi @Pratik_More,


Thank you for your question. 


Iā€™d like to recommend to bring more details and context to your initial inquiry. 

It also helps to have screenshot(s) to better understand what you are trying to do in your process. 

This will increase your chances to receive meaningful help from other Community members. 

Regards,

Community Moderation Team.

T
tbone728110-Marble
10-Marble
January 23, 2025

Were you ever able to resolve this?  I'm running into the same scenario with Windchill 13.1.  (Also using OpenDJ but SQL Server RDS)

T
tbone728110-Marble
10-Marble
January 27, 2025

For me at least, I was able to (eventually) track this down to special characters in the password.  OpenDJ (rightfully, IMO) allows you to use special characters, obviously to increase the security of the password.  Unfortunately, there seems to be a limitation with the Windchill PSI that causes it to error out.

 

See this article:
Article - CS343728 - Fresh Installation of Windchill 12.0 with OpenDJ  is consistently failing at Info Engine, it popup login window during PSI installation and not accept the provided authentication information. 

 

Hopefully this'll help if anyone else stumbles across this thread.

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