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jjustis11-Visitor
1-Visitor
August 1, 2018
Question

License management

  • August 1, 2018
  • 1 reply
  • 2333 views

I have downloaded Creo 5 and get the following message when I try to access the License codes.

Access Denied - Insufficient Privileges

A problem was encountered with your web account. Please contact eSupport Help Community to resolve this issue. We apologize for any inconvenience.

    1 reply

    G
    gmarin15-Regular Member
    5-Regular Member
    August 2, 2018

    Hello,

     

    Please send me at gmarin@ptc.com or at wwlm@ptc.com your customer number or a Sales Order Number (SON) together with your request and I will help you in solving your request.

    I need to enter in your account first to check who is the current online supervisor of the customer.

     

    Thank you.

     

    Regards,

     

    Georgiana Marin

    License Management Representative

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