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Hi ​@ptc-4032655 

I have created a case for the Web Accounts team so you should hear directly from them.  Let us know if you don’t hear back.

Regards.

--Sharon

Hi ​@ptc-4032655 

I followed up on the case I opened, and saw that the rep tried multiple times to contact you.  Since they received no response, the case has now been closed.

If you somehow missed the emails that were sent, please provide me with your contact number under private message and I will forward it to the person who worked your case.

Regards.

--Sharon