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A
aasim.shaikh@ig1-Visitor
1-Visitor
February 18, 2015
Question

Axeda Desktop Viewer Ctrl-Alt-Del not working

  • February 18, 2015
  • 1 reply
  • 4283 views

Hi,

I am using Axeda Remote Desktop Viewer application to remotely access my asset. I am able to connect to the asset and view the asset desktop. However, I am unable to send Ctrl-Alt-Del command to asset. I tried using the control in the viewer's toolbar to send the command but it doesnt seem to work. There is no error but there is no effect either. E.g. if my asset's desktop is locked, I can not send Ctrl-Alt-Del to get to the login screen. After I do Ctrl-Alt-Del on the asset directly to bring up the login screen, I am able to key-in the login id and password from the remote viewer and I am able to control the desktop remotely. So, my only concern is to be able to send Ctrl-Alt-Del to the asset. Please suggest on how do I do it. Thanks.

Regards,

Aasim

1 reply

R
rthompson11-Visitor
1-Visitor
February 18, 2015

Is the Axeda Desktop server running as a service?  I think it must be in order to execute a Ctl-Alt-Del. 

L
lhaviland1-Visitor
1-Visitor
February 18, 2015

From the Axeda Desktop Viewer's guide:

"Important!To simulate Ctrl+Alt+Del (CAD) successfully, Axeda Desktop Server must be running as a service on Windows machines. If you cannot issue a CAD successfully and you know that the remote machine is running Windows, it may be that Desktop Server is not running as a service and/or that CAD has been disabled on that machine. CAD security can be disabled by a policy. Desktop Server provides a utility that a system administrator can run to resolve the problem, called setcad.exe."

Please make sure ADS is running as a service. If it is, please look into CAD security as a possible solution.

A
aasim.shaikh@ig1-VisitorAuthor
1-Visitor
February 19, 2015

Hi Randy, Linda

The Axeda Desktop Server is running as service on my system. As I said, after I manually do CAD on my system, I am able to remotely key-in the user id and password and also able to control the system remotely.

Linda,

I could not find the setcad.exe file on my system. Could you please let me know where can I get it?

Regards,

Aasim

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