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Q
qzhang1-Visitor
1-Visitor
April 19, 2017
Question

Can not open the extension manager

  • April 19, 2017
  • 3 replies
  • 4092 views

I import an extension into TW, and I want to delete that, but I can not access to manage list as follows.

And I tried to delete from extension fold, then  restarted the server, but still can not import new one.

I have no idea how to delete the extensions clearly.

3 replies

A
ankigupta5-Regular Member
5-Regular Member
April 19, 2017

Hi qiqiang Zhang​,

What is the ThingWorx version? Database type? OS? tomcat version?

Is it a newly installed version or upgraded from previous version.

If it was upgraded; was the upgrade process of export and then import to new version was followed?

If you are not able to view the Extension Manager Page; it is probably because their is some error in some extension.

You can try following to resolve this issue (Only if it's not a Production instance).

Take an export of all entities and data. In a fresh install of ThingWorx; import all the extensions that existed in the previous version. Then import the entities and the Data.

Q
qzhang1-VisitorAuthor
1-Visitor
April 20, 2017

I just upgraded tw from 7.2 to 7.4 , progress in unbantu, tomcat is 8.0.33,

and I can access to by [server address]/Thingworx/Runtime/index.html#master=ThingWorxMonitor&mashup=ExtensionManagerListing but not the manage icon。

Q
qngo1-Visitor
1-Visitor
April 19, 2017

It's a bug of TWX 7.4 apparently. On the previous version, the link of Extension Manager is

[server address]/Thingworx/Runtime/index.html#master=ThingWorxMonitor&mashup=ExtensionManagerListing

    A
    ankigupta5-Regular Member
    5-Regular Member
    April 19, 2017

    Hi Quang-Dung Ngo​,

    [server address]/Thingworx/Mashups/ExtensionManagerListing

    should actually redirect to

    [server address]/Thingworx/Runtime/index.html#master=ThingWorxMonitor&mashup=ExtensionManagerListing

    automatically.

    Q
    qzhang1-VisitorAuthor
    1-Visitor
    April 20, 2017

    But it does not

    A
    ankigupta5-Regular Member
    5-Regular Member
    April 19, 2017

    qiqiang Zhang​,

    Based on Quang response:

    try to change the url from

    [server address]/Thingworx/Mashups/ExtensionManagerListing

    to

    [server address]/Thingworx/Runtime/index.html#master=ThingWorxMonitor&mashup=ExtensionManagerListing

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