Configuring anomaly detection on thingworx 8.3

Question

Hi,
 
I've configured an anomaly detection alert but it is getting "failed" status after being on "calibration" status for a long time.
 
My environment is:
- Thingworx platform 8.3 and H2 on Ubuntu 
- Anaylitics Server 8.3 on Ubuntu in a different virtual machine
Analytics is working ok because I've created some models before.
 
I am following the link https://www.ptc.com/en/support/article?n=CS265488 but it is a little bit confusing because it is explained on a windows and without having analytics server installed before.
 
I am getting confused with the ports. In the video expains that it is using 8080,8081,8090, 8091. But in my case results models are on 8900 and training on 9400. 
 
I can't find the resolution because I couldn't find where the problem it is. I will appreciate any help. Thanks in advance. 
 
Olatz

cmorfin · Accepted Answer

Hi @olatz

Given the error you are getting, I would recommend you check https://www.ptc.com/en/support/article?n=CS270006.

Also https://www.ptc.com/en/support/article?n=CS292986 could lead to similar error, but the first article was definitely more common in 8.3.

Hope this helps

Kind regards

Christophe

cmorfin · Answer

Hi @olatz

Thank you for the details. I understand your confusion.

The thing is, until and including release 8.3, the anomaly detection does not use ThingWorx Analytics Server. Only starting with release 8.4 does anomaly detection uses ThingWorx Analytics Server.

This is why the video you saw in the article https://www.ptc.com/en/support/article?n=CS265488 do not use ThingWorx Analytics Server.

As indicated in the video Deploying Training and Results microservices, you need to download the ThingWorx-Analytics-ThingWatcher-8-3-0 media from PTC Software Download page, then follow the steps on the video.

The steps are very similar between Linux and Windows.

Hope this helps

Kind regards

Christophe

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