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A_1033388410-Marble
10-Marble
Oct 23, 2023 5:03 AM UTC
Solved

Descriptive Analytics mash up could not be imported

Hi, 

 

I tried to import the mash up from:

https://www.ptc.com/en/support/article/CS299233?_gl=1*1i84zym*_ga*MTcyNDQ0NDE1My4xNjc1NjQyMzg4*_ga_7NMP2MSYPM*MTY5ODAzMDIwNS41Mi4xLjE2OTgwMzA5NTguMjkuMC4w*_ga_1QBT6P6HR1*MTY5ODAzMDIwNi4xMjAuMS4xNjk4MDMwOTI5LjU4LjAuMA..

 

to my thingsworx (9.3) but it failed. 

AF_10333884_0-1698037357786.png

 

application log:

AF_10333884_1-1698037413973.png

 

 

please help me to solve this issue. Thank you.

 

VladimirRosu_116627Answer
19-Tanzanite
Oct 24, 2023 2:52 PM UTC

Hmm, just tested successfully with that exact same ThingWorx version, but with Amazon Coretto JVM 11.0.14 (which is more than the version we require, 11.0.12).

However, I observed one strange thing: the file you're trying to import has an XML extension, but the file that we have in the link you shared has a twx extension. Did you try to rename the file on your end from twx to xml?

 

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5 replies

VladimirN24-Ruby IV
24-Ruby IV
Oct 23, 2023 7:49 AM UTC

Some similar discussions earlier:

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    A_1033388410-MarbleAuthor
    10-Marble
    Oct 23, 2023 10:31 PM UTC

    Hi @VladimirN ,

     

    Yes, i think the problem here is the compatibility. Do you know who I should come with to ask for the new version of the mash up? Thank you.

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    VladimirRosu_11662719-Tanzanite
    19-Tanzanite
    Oct 23, 2023 11:21 PM UTC

    Hi,

    The file you mentioned imports fine in my 9.4.1

    There is a chance that there's an issue in your version (as a side note, you should mention the ThingWorx version in its entirety, like 9.3.0 or 9.3.6, since there's no 9.3 version; this would allow me or others to see if there's a fix in the release notes after that version).

    One other thing to check: can you verify what exact JVM version and provider you're using? I want to be sure you either use the tested versions, Oracle or Amazon Coretto, not something like OpenJDK.

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