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Vignesh@9510-Marble
10-Marble
Jul 30, 2026 11:45 AM UTC
Question

Dropdown filter popup cannot open on a Windows 11 touch-screen IPC with ThingWorx 9.5.2

I have the same issue with the touchscreen for filtered drop down. Is it resolved. My ThingWorx version  9.5.2-b494

    2 replies

    Nathaniel_SCommunity Manager
    Community Manager
    Aug 3, 2026 5:20 PM UTC

    Hello ​@Vignesh@95,

    From the original old thread you posted your comment on, the issue should have been resolved in ThingWorx 9.3.2 (See CS363980). Could you please provide more context on how you are experiencing the issue, including the Android version you are testing with?

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    Best regards, Nathaniel
    Vignesh@9510-MarbleAuthor
    10-Marble
    Aug 4, 2026 11:55 AM UTC

    Thank you for looking into this. As mentioned in the community post,

    the issue appears to be related to the interaction between the dropdown filter popup and the on-screen keyboard. When a dropdown with the filter option is opened, the appearance of the digital keyboard seems to trigger a resize or focus change on the popup, causing the dropdown filter popup to close unexpectedly.

    In my case, this is not occurring on Android. We are experiencing the same behavior on a Windows 11 touch-screen IPC, where opening the filter field causes the Windows on-screen keyboard to appear, and both the keyboard and the dropdown filter popup close immediately, preventing the user from entering a filter value.

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