Error importing entities from Thingworx7.3 to 7.4

Forum|Forum|9 years ago
April 19, 2017
2 replies
4621 views

When importing entities exported from Thingworx 7.3 (both Binary and XML) i get the error, 'Error Importing, Not Acceptable'

Any idea why this is or how to get around it? It would be a real problem to recreate what I've already done from scratch.

The versions I am using are:

Thingworx 7.3 PostgreSQL

Thingworx 7.4 MSSQL

As always, any help appreciated.

Troubleshooting

Best answer by mfelton

Solved this now, It appears the import error messages in the composer are wrong?

When looking at the application log it clearly told me i was missing an extension.

Installed extension, Import Successful.

Thanks for your help anyway!

S

supandey

5-Regular Member

Matthew, what sort of entities are these? how were they exported and what options are you selecting when importing them in v7.4?

M

mfelton

Author

1-Visitor

I'm using the Export to File option and only filtering it by Model Tag, This then consists of a variiaty of entities such as mashups, things, thing shapes, thing templates, organisations, value streams, media & so on. I have tried exporting as both Binary and XML.

This method worked for me well when using 7.1, 7.2 & 7.3 and worked easily between them all.

When importing i am selecting Import from File, entities, Use default persistence provide (have tried this also unchecked) & ignore subsystems are all checked. Then selected the file exported from 7.3 and it fails to import.

S

supandey

5-Regular Member

Did you get this error on your first import attempt? Could you also attach/copy&paste the application log

B

BryanK

16-Pearl

Hi,

Im having the same issue. I'm trying to install navigate and when i try to import the sample mashup i get that error.

The application log file says the following.

2017-04-26 14:50:19.230+1000 [L: ERROR] [O: c.t.c.ImportProcessor] [I: ] [U: Administrator] [S: ] [T: http-apr-8081-exec-19] Unable to process import: Thing ptc-windchill-demo-thing has an invalid thing template [WindchillConnector]

2017-04-26 14:50:19.230+1000 [L: ERROR] [O: c.t.w.Importer] [I: ] [U: Administrator] [S: ] [T: http-apr-8081-exec-19] Entity import failed

2017-04-26 14:50:19.230+1000 [L: ERROR] [O: E.c.t.w.Importer] [I: ] [U: Administrator] [S: ] [T: http-apr-8081-exec-19] [message: Import Failed: Thing ptc-windchill-demo-thing has an invalid thing template [WindchillConnector]]

2017-04-26 14:50:19.230+1000 [L: ERROR] [O: c.t.w.Importer] [I: ] [U: Administrator] [S: ] [T: http-apr-8081-exec-19] Internal error: java.lang.Exception: Import Failed: Thing ptc-windchill-demo-thing has an invalid thing template [WindchillConnector]

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