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V
vshanmugavelayu11-Garnet
11-Garnet
May 15, 2017
Question

Every time I login to ThingWorx, My user is removed from Administrators group and I couldnot do any admin tasks.

  • May 15, 2017
  • 1 reply
  • 4912 views

I created a new Group called "OrgAdmins" and added the group under "Administrators". I added few users into "OrgAdmins" group. now, when I login for the first time, my user is automatically removed from "OrgAdmins" group and I do not have access to perform any admin tasks.

1 reply

A
AnnaAn14-Alexandrite
14-Alexandrite
May 15, 2017

Hi Varunraj,

Did you enable the Directory Service and did the group mapping?

Check it under Security->Directory Services->open the Directory Service you imported if it exists, check if it's enabled and then check the Configuration like Group Mappings.

Br,

Anna

V
vshanmugavelayu11-GarnetAuthor
11-Garnet
May 15, 2017

Hi Anna,

Thanks for the reply. I just checked the AD and I have 2 active directory. one is enables(which is what I use) and another disabled (I disabled it intentionally). On the Configuration section of the enabled AD, I did not do any group mapping. when I just tried to do so, the AD group is disabled and doesnot show any group.

I have configured ThingWorx such that all users in my organization can login to ThingWorx.And then I will grant access by adding them to specific groups. pls suggest if any thing is wrong?

A
AnnaAn14-Alexandrite
14-Alexandrite
May 15, 2017

Hi Varunraj,

When your AD server is connectable, try to run GetDomainGroups service under your directory service, and then go back to Configuration tab, you should configure the Group mapping then. Give a correct mapping(especially the one you logged in with ) and try again. If not work also you could try to disable Directory service to see if the issue is gone to check if it's relevant to the Directory service.

Thanks,

Br,

Anna

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