Importing the entities file into Thingworx composer

Forum|Forum|10 years ago
January 20, 2016
5 replies
5282 views

When i'm importing the entities file into my Thingworx composer, it asks for a login credentials again. After that it shows import successful but I can't see any of the things, thing templates or mashups. Why is this happening?

I am a newbie. thingwox composer 5. Asks for login credentials again while importing xml and json files even though i'm logged on as the administrator. After logging in it shows Import Successful yet no content is added.

Troubleshooting

P

PaiChung

22-Sapphire I

Not sure what version you are using, but that is not how it should behave, I would contact support at support.ptc.com

R

radhikari

Author

1-Visitor

I am using Thingworx 5.2.0.437.

A

Aanjan

5-Regular Member

Can you try restarting Tomcat and retry the import? Are the imported entities from a ThingWorx version more recent than your installed version?

R

radhikari

Author

1-Visitor

No its exactly the same version.

B

brue

1-Visitor

After trying what Aanjan suggested and you are still having issues, check the Application Log by clicking Monitoring then Application inside ThingWorx. It will bring up a new browsing tab that you can use to look through the logs. Check to see if there are any errors about importing.

R

radhikari

Author

1-Visitor

These are the logs I found. Please suggest what i should do.

P

PaiChung

22-Sapphire I

Looks like you are missing some extensions? Did you import the necessary extensions before importing the Entities?

R

radhikari

Author

1-Visitor

Hi, so.. since i tried importing entities separately. Did not work for the most part. But then i started to import through the data shapes.. then thing shapes, then templates.. so on and so forth. so finally i was able to import it but you know, step by step. Not as a whole.