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mpagliotta1-Visitor
1-Visitor
May 10, 2016
Question

installing thingowrx 6.5 - HTTP Status 500 Java null pointer exception

  • May 10, 2016
  • 1 reply
  • 4361 views

Hello,

i tried to install Thingworx 6.5 on Windows 10 with Java 1.8 and Apache Tomcat 8.0 following the Guide.

I add the code in java tab of configuration window Tomcat:

-Dserver -Dd64

-XX:+UseNUMA

-XX:+UseConcMarkSweepGC

-Dfile.encoding=UTF-8

and delete memory pool

I replace HTTP 1.1 with protocol="org.apache.coyote.http11.Http11NioProtocol" in server.xml file (conf folder) at line 69

<Connector port="8080" protocol="org.apache.coyote.http11.Http11NioProtocol"
connectionTimeout="20000"
redirectPort="8443" />

After move thingworx.war file in webapps folder i saw in manager app web page thingworx:

Schermata 2016-05-10 alle 12.57.57.png

I got this error:

address. http://localhost:8080/Thingworx/

Schermata 2016-05-10 alle 12.55.57.png

i tried also to stop and start the apache tomcat with no results.

Why?

Thanks

Marco

1 reply

A
Aanjan5-Regular Member
5-Regular Member
May 10, 2016

Marco, please do post your Application log from ThingworxStorage/logs and Catalina logs from Tomcat_install_path/logs folder.

M
mpagliotta1-VisitorAuthor
1-Visitor
May 10, 2016

Here the logs.

Thanks

A
Aanjan5-Regular Member
5-Regular Member
May 10, 2016

From the Application log, it looks like this could either be an issue with database setup or related to permissions, as the error message states 'Acquisition Attempt Failed'. If this is a clean system, would you be able to run the 'thingworxPostgresDBCleanup' script, and then uninstall Postgres 9.5, install Postgres 9.4 and retry the installation?

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