License is not available for Product: TWX_PLATFORM Feature: twx_named_user

This is a problem statement. What is your specific question?

You can check your available licenses in the licensing subsystem.

This will list which licenses are available. They might be expired.

Hi @pshashipreetham 

Unfortunately, it's somewhat difficult to determine which part numbers in the License Mgmt tool contains the features required for ThingWorx.  There are a number of things to be aware of:

• If you know the Sales Order number related to your specific implementation (many of our customers have multiple business units resulting in multiple contracts), you can filter on this number and then select all the ThingWorx-related items for generating the license.
  • When selecting the counts, you will need to be sure you enter only the number that should be allocated for the given host--if generating a Production license.
  • When generating a non-production license, you can select all counts. 
• Your contract allows you to have as many non-production servers as needed.
• If you are generating Production licenses, you need to be aware of the number of production servers your contract allows for as well as the allocations for those servers.  If you over-allocate, you will be unable to generate Production licenses for the remaining servers.
• It is not a requirement to generate a Production license for a production server.  However, you need to ensure you do not violate the terms of the contract.  Note that when using Connected mode, the license is generated as non-production.  

Please let us know if you continue to have issues and I can open a case to walk you through the process.

Regards.

--Sharon