Mail Server using TLS

Forum|Forum|11 years ago
June 19, 2014
8 replies
2084 views

I'm trying to configure a mail server to use port 587 and TLS for outbound notifications. When testing the SendMessage script I get an error indicating that that it could not connect on port 25.

S

smanley

5-Regular Member

Hi David,

It is possible you are receiving this error because ThingWorx is being blocked on the server. Is there a way you can disconnect and try connecting from a different network i.e. a guest network?

Thanks,

Saeed

D

davidcor

Author

1-Visitor

I'm working on a desktop PC so I can't switch networks. Why is it trying on port 25 instead of 587?

S

smanley

5-Regular Member

To better understand the issue, can you export the smtp mail thing and upload it to your repository?

S

smanley

5-Regular Member

It may not be trying on port 25 as the error message suggests. It is a generic message and has been reported to development. To be certain whether or not the port is the issue, ping the server on the port you specified and post the result. Can you also confirm that the SMTP host supports this configuration?

D

davidcor

Author

1-Visitor

It is a MS hosted mail server. I use this configuration for other monitoring agents so I know it works

D

davidcor

Author

1-Visitor

any thoughts on what to do next?

S

smanley

5-Regular Member

Can you export your mail server Thing from Thingworx and upload it to your group repository? I also need to know if there is a proxy server that may be affecting communication to the mail server.

D

davidcor

Author

1-Visitor

I can export it. Not sure how to access the group repository. No proxy. I've tested this by using the same parameters in a PowerShell script and was able to send a message from the server