Skip to main content
K
ketanaga1-Visitor
1-Visitor
September 21, 2020
Solved

Mashup Crashing

  • September 21, 2020
  • 2 replies
  • 3863 views

Hi 

 

I am using TWX Platform 8.0+ in Google Chrome Browser. I have 3 mashups under my current project for which I am getting the following pop-up - "Could not load "mashup_name" - internal exception 1". This is not the case in IE though. 

I kindly request to please advise on the work around

Best answer by slangley

Hi @ketanaga.

 

Per the case notes, the duplicating function was used to create a copy of the mashup. The copy was then able to be opened in Google Chrome.

 

If you agree that this was the solution, please mark this post as the Accepted Solution for the benefit of others with the same issue.

 

Regards.

 

--Sharon

2 replies

P
PaiChung22-Sapphire I
22-Sapphire I
September 21, 2020

When you run the debug or developer tools do you see any extra information?

You are saying this is loading fine in IE but not in Chrome?

K
ketanaga1-VisitorAuthor
1-Visitor
September 22, 2020

Please see below, the alerts and errors I see on the console window when I run the mashup :

 

1. mashup-vendor-runtime.js?_v=8.5.5:406 [Deprecation] Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/.

2.  Uncaught SyntaxError: Unexpected token mashup-common-widgets-runtime.js:461 '}'

3.DevTools failed to load SourceMap: Could not load content for http://10.6.58.200:8080/Thingworx/Runtime/jquery.qtip.min.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE

 

Yes the mashup is loading fine in IE.

P
PaiChung22-Sapphire I
22-Sapphire I
September 22, 2020

My best guess is that this is a newer version of Chrome that is capturing something in the mashup/widget that is now considered a potential security threat.

I would submit this information and your mashup as well as your Chrome version in a ticket to PTC support

S
slangleyCommunity Manager
Community Manager
September 24, 2020

Hi @ketanaga.

 

As @PaiChung suggested, we would need a case to pursue this further.  I will be happy to open one on your behalf with your approval to do so.

 

It appears you're running ThingWorx 8.5.5.  You would also need to provide a screenshot showing the version of Chrome you're running.  If you have Firefox installed, it would be a good idea to test under that browser as well.

 

Regards.

 

--Sharon

K
ketanaga1-VisitorAuthor
1-Visitor
September 28, 2020

Hi @slangley 

 

Thanks for the follow-up. The Thingworx composer works fine on Mozilla Firefox browser however the problem still persists on Google Chrome. Currently the Google chrome version I am running is  - 85.0.4183.121 (Official Build) (64-bit). I tried downgrading the version to around 79.++ but the issue was still consistent.

 

Thanks and Regards

Ketan Agarwal

Terms & ConditionsAccessibility statement