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dmahoney1-Visitor
1-Visitor
August 28, 2017
Question

MQTT problems

  • August 28, 2017
  • 1 reply
  • 3986 views

I'm running TW 7.2.0-b155 on AWS, which was installed for me by Thingworx.

I'm attempting get data from MQTT into Thingworx.  I verified that the data is reaching my broker and can be subscribed to. However the data is not showing up in Thingworx.

I've checked that the topic names match in all places.

For one of my things, lastConnection is "2017-08-28 11:10:33.833", isConnected is false and lastUpdated (set to the eventTime) is really old.

1) How can I tell if Thingworx is connected to the broker?

2) How can I tell if Thingworx is receiving messages?

Is there a log setting in the Monitor that would allow me to see that information?

Thanks for the help,

Dan

1 reply

C
CRArko5-Regular Member
5-Regular Member
August 28, 2017

Hi, Dan.

I don't know if you've seen this article, but maybe it will help guide you.

https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS246701

Let us know if you need some additional pointers.

-- Craig A.

D
dmahoney1-VisitorAuthor
1-Visitor
August 29, 2017

No..these connections were working and stopped last week with no known config changes to Thingworx.

Does Thingworx log when it opens a connection with an MQTT Broker? And if so, where can I find that information?

Dan

A
AnnaAn14-Alexandrite
14-Alexandrite
August 31, 2017

Hi Dan,

Did you check the CommunicationLog? It may give you some hint.

Br,

Anna

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