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HG_011-Visitor
1-Visitor
Jan 6, 2022 5:53 PM UTC
Solved

No ThingWorx hosted trials anymore?

Dear PTC Community,

 

since yesterday I can not find the possibility to create a hosted trial in Thingworx anymore (see attached).

Are there currently any issues or is it just me not seeing it anymore?

 

Thank you very much and best regards

HG

slangleyAnswer
Support
Jan 14, 2022 6:53 PM UTC

.

Hi @HG_01

 

Per our private discussion, as of January 3, no new hosted trials will be supported on the ThingWorx Developer Portal.  All active trials will continue to run to their scheduled end date on or before February 2, 2022.  Please contact Sales for additional ThingWorx platform inquiries.

 

Regards.

 

--Sharon

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3 replies

SachinSharma16-Pearl
16-Pearl
Jan 7, 2022 4:09 AM UTC

@HG_01 

 

As per the information in this community post it seems in active response to protect our customers during the Log4j vulnerability incident, our hosted trials are temporarily down.

Did you already have a running trial instance which you are unable to access or are you unable to create a new one since yesterday?

 

Regards,

Sachin Sharma

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    HG_011-VisitorAuthor
    1-Visitor
    Jan 7, 2022 1:29 PM UTC

    Thank you for your feedback, Mr Sharma!

    I have a trial running which I cannot access. Starting new trials does not seem possible either.

    Can you estimate if access will be possible again soon?

    Best regards

    Translate
    slangleyCommunity ManagerAnswer
    Support
    Jan 14, 2022 6:53 PM UTC

    .

    Hi @HG_01

     

    Per our private discussion, as of January 3, no new hosted trials will be supported on the ThingWorx Developer Portal.  All active trials will continue to run to their scheduled end date on or before February 2, 2022.  Please contact Sales for additional ThingWorx platform inquiries.

     

    Regards.

     

    --Sharon

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