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MinNan1-Visitor
1-Visitor
August 3, 2018
Solved

Problem while installing ATE

  • August 3, 2018
  • 1 reply
  • 1687 views

hi

 

i am working on win10.i tried to install ATE 8.2 with the docker running.

 

but i met problem when installing analytics server:

 

店长1.png

店长2.png

 

in the attachement is the install log file after the installation

 

Thanks in advance

Minnan

Best answer by cmorfin

Hi

 

So the error receive is

C:\Program Files\Docker\Docker\Resources\bin\docker.exe: Error response from daemon: oci runtime error: container_linux.go:265: starting container process caused "process_linux.go:368: container init caused \"rootfs_linux.go:57: mounting \\\"/C/Users/ADMINI~1/TWX-AN~1/api-router-config/nginx.conf\\\" to rootfs \\\"/var/lib/docker/overlay2/b74404fbf0d0be4fad1ba2114ce4ffb6dc723bcd4ef851297800cc6977b3575c/merged\\\" at \\\"/var/lib/docker/overlay2/b74404fbf0d0be4fad1ba2114ce4ffb6dc723bcd4ef851297800cc6977b3575c/merged/etc/nginx/nginx.conf\\\" caused \\\"not a directory\\\"\""
: Are you trying to mount a directory onto a file (or vice-versa)? Check if the specified host path exists and is the expected type.

 

This is an error than can be caused by several things.

You will want to checkthe following:

  • Docker daemon is allocated 6Gb (the default is 2Gb) - on Docker for Windows, select the docker icon in system tray > right mouse button > Settings > Advanced
  •  The C: drive is not shared, similar as above in Settings > Shared drive make sure C: is selected
  • restart docker

 

Also do you have a  C:\Users\Administrator\twx-analytics\api-router-config\nginx.conf object ?

if you have is it a file or is it a directory ?

 

Regards

Christophe

 

 

1 reply

C
cmorfin19-Tanzanite
19-Tanzanite
August 3, 2018

Hi Minnan

 

This log file does not contians enough information.

Could you please uplaod all of the log fiel you have under the ThingWorxAnalyticsTrial folder.

You may also have log files sunder the subfodler ThingWorxAnalyticsServer

 

Also is this  a new installation  ?

What is different from the issue you posted at https://community.ptc.com/t5/ThingWorx-Developers/Selected-Analytics-Gateway-is-not-connected/m-p/563406#M30145 ?

 

Thanks

Christophe

 

M
MinNan1-VisitorAuthor
1-Visitor
August 3, 2018

hi Christophe

 

this is a new installation, and it is a problem my friend met.my friend can't successfully install the ATE, and that issue is after the insatalltion.

 

in the attachement is all the log files in the folder and the subfolder.

 

Kind regards

Minnan

C
cmorfin19-TanzaniteAnswer
19-Tanzanite
August 3, 2018

Hi

 

So the error receive is

C:\Program Files\Docker\Docker\Resources\bin\docker.exe: Error response from daemon: oci runtime error: container_linux.go:265: starting container process caused "process_linux.go:368: container init caused \"rootfs_linux.go:57: mounting \\\"/C/Users/ADMINI~1/TWX-AN~1/api-router-config/nginx.conf\\\" to rootfs \\\"/var/lib/docker/overlay2/b74404fbf0d0be4fad1ba2114ce4ffb6dc723bcd4ef851297800cc6977b3575c/merged\\\" at \\\"/var/lib/docker/overlay2/b74404fbf0d0be4fad1ba2114ce4ffb6dc723bcd4ef851297800cc6977b3575c/merged/etc/nginx/nginx.conf\\\" caused \\\"not a directory\\\"\""
: Are you trying to mount a directory onto a file (or vice-versa)? Check if the specified host path exists and is the expected type.

 

This is an error than can be caused by several things.

You will want to checkthe following:

  • Docker daemon is allocated 6Gb (the default is 2Gb) - on Docker for Windows, select the docker icon in system tray > right mouse button > Settings > Advanced
  •  The C: drive is not shared, similar as above in Settings > Shared drive make sure C: is selected
  • restart docker

 

Also do you have a  C:\Users\Administrator\twx-analytics\api-router-config\nginx.conf object ?

if you have is it a file or is it a directory ?

 

Regards

Christophe

 

 

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