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pbaierl1-Visitor
1-Visitor
November 10, 2016
Question

Reset Password Button

  • November 10, 2016
  • 4 replies
  • 3683 views

I just added the password reset button on the organization login.  I verified that my email server works correctly on it's own.  However, when pressing the reset password button I get the message:

Internal Error - unable to send email

Any thoughts on what I could be missing?  I made sure that the user name, first name, last name, and email address are being entered correctly.

Thanks,

Paul

4 replies

T
ttielebein5-Regular Member
5-Regular Member
November 10, 2016

Is that error appearing on the mashup? Can you see if there are any more detailed errors in the logs?

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pbaierl1-VisitorAuthor
1-Visitor
November 10, 2016

Here is what I was able to find after a lot a digging.   It looks as though it's failing to confirm the credentials.

I did double check I was entering the information correctly.  I actually copied/pasted values into to box.

P
pbaierl1-VisitorAuthor
1-Visitor
November 10, 2016

I found the following when checking the security logs:

T
ttielebein5-Regular Member
5-Regular Member
November 11, 2016

This seems to be somewhat complicated. You may want to open a support case for this

P
pbaierl1-VisitorAuthor
1-Visitor
November 11, 2016

ok thanks Tori

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posipova20-Turquoise
20-Turquoise
December 16, 2016

The error “Unable to Send Message: 501 5.1.8 Bad address syntax” points at

https://www.howtoforge.com/community/threads/smtp-server-response-bad-recipient-address-syntax-state-14.34405/


On the mail server end, all incoming messages need to be enabled.

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pbaierl1-VisitorAuthor
1-Visitor
December 16, 2016

Thanks for your help Polina.  I will have this looked on our mail server.

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