Hello,I am setting up Thingworx Analytics 52.2. I followed the installation guides, but I am facing issues with the last step: Installation of UploadThingThe UploadThing installs properly.When I verify the isConnected property from the thingworx composer, it seems to be false all the time.I checked on PTC technical support and followed the mentioned steps as well. But it still doesn't work.I am using thingworx on port 8081 with SSL. I have attached the uploadthing.log file and the UploadThing.properties file for reference.I would appreciate any help regarding the same.Thanks & Regards,Madhumita Deshpande

1-Visitor

Question

Thingworx Analytics: Issue with Installation of UploadThing

Hello,

I am setting up Thingworx Analytics 52.2. I followed the installation guides, but I am facing issues with the last step: Installation of UploadThing

The UploadThing installs properly.
When I verify the isConnected property from the thingworx composer, it seems to be false all the time.
I checked on PTC technical support and followed the mentioned steps as well. But it still doesn't work.

I am using thingworx on port 8081 with SSL. I have attached the uploadthing.log file and the UploadThing.properties file for reference.

I would appreciate any help regarding the same.

Thanks & Regards,

Madhumita Deshpande

13-Aquamarine

Hi Madhumita,

I found this KCS article that I believe solves the issue you are encountering.

Let me know if this solves the error that you are encountering.

Thanks,

John

Author

1-Visitor

Hi John,

I followed the steps in the article,but it is still not working.

Is there any other solution? Is the problem related to SSL(I'm using Thingworx with SSL)?

I would appreciate any help.

Thanks & Regards,

Madhumita

13-Aquamarine

Hi Madhumita,

I will reach out to the R&D team to see if using ThingWorx with SSL is causing the issue.

Let me know if you have any further questions or concerns.

Thanks,

John