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O
oaslan14-Alexandrite
14-Alexandrite
August 17, 2017
Question

ThingWorx fails to start after fresh installation

  • August 17, 2017
  • 3 replies
  • 14414 views

Hi Craig,

I have the same problem even the command on the service.xml file is right. What may be the reason?

Thanks in advance.

localhost_access-log:

0:0:0:0:0:0:0:1 - - [17/Aug/2017:13:08:41 +0300] "GET /favicon.ico HTTP/1.1" 200 21630

0:0:0:0:0:0:0:1 - - [17/Aug/2017:13:08:44 +0300] "GET /Thingworx/Home HTTP/1.1" 401 -

0:0:0:0:0:0:0:1 - - [17/Aug/2017:13:08:44 +0300] "GET /favicon.ico HTTP/1.1" 200 21630

0:0:0:0:0:0:0:1 - - [17/Aug/2017:13:11:06 +0300] "GET /Thingworx/Composer/index.html HTTP/1.1" 401 -

server.xml: (file is attached)

<Connector port="8080" protocol="org.apache.coyote.http11.Http11NioProtocol"

              connectionTimeout="20000"

              redirectPort="8443" />

Message was edited by: Sushant Pandey branched from Thingworx first install

3 replies

O
oaslan14-AlexandriteAuthor
14-Alexandrite
August 17, 2017

... reinstalled Tomcat but still the same...

0:0:0:0:0:0:0:1 - - [17/Aug/2017:18:09:44 +0300] "GET / HTTP/1.1" 200 11452

0:0:0:0:0:0:0:1 - admin [17/Aug/2017:18:09:46 +0300] "GET /manager/html HTTP/1.1" 200 14654

0:0:0:0:0:0:0:1 - - [17/Aug/2017:18:09:50 +0300] "GET /Thingworx/ HTTP/1.1" 200 315

0:0:0:0:0:0:0:1 - - [17/Aug/2017:18:09:50 +0300] "GET /Thingworx/Home HTTP/1.1" 401 -

<Connector port="80" protocol="org.apache.coyote.http11.Http11NioProtocol"

                    connectionTimeout="20000"

                    redirectPort="8443" />

Y
ytella17-Peridot
17-Peridot
August 17, 2017

Hi Ozgur Aslan,

Can you also please share the catalina.log?

O
oaslan14-AlexandriteAuthor
14-Alexandrite
August 17, 2017

Hi Yamini,

catalina.log is attached. Thanks in advance.

P
posipova20-Turquoise
20-Turquoise
August 18, 2017

Sure,  what timezone are you in?

M
mlundblad1-Visitor
1-Visitor
August 18, 2017

I am in PST, so it may be hard to coordinate with Ozgur.

It seems like it may be a licensing error on my end...

P
posipova20-Turquoise
20-Turquoise
August 18, 2017

I can have a separate session with you tomorrow as I'm out of the office right now. In the meantime, if you search the community for "licensing error in Windows", there should be a blog post authored by me. Please try applying that method (specifying the license path as an environment variable in system path *instead* of tomcat Java options).

P
posipova20-Turquoise
20-Turquoise
August 21, 2017

Does the problem still occur?

O
oaslan14-AlexandriteAuthor
14-Alexandrite
August 21, 2017

Yes,

I managed to install postgre and create tables/tablespaces. Deployed Thingworx but still get blank page.

localhost access log:

0:0:0:0:0:0:0:1 - - [21/Aug/2017:18:14:52 +0300] "GET /Thingworx/ HTTP/1.1" 304 -

0:0:0:0:0:0:0:1 - - [21/Aug/2017:18:14:52 +0300] "GET /Thingworx/Home HTTP/1.1" 401 -

Thingworx application and tomcat catalina logs are attached.

Y
ytella17-Peridot
17-Peridot
August 21, 2017

The issue got resolved after updating the password for twadmin user in the platform-settings.json file.

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