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R
rmohanty11-Visitor
1-Visitor
September 1, 2017
Question

thingworx installation - download failure license.bin

  • September 1, 2017
  • 2 replies
  • 1669 views

Hi,

I am trying to download license.bin as instructed as part of thingworx installation..

getting failure message as posted below.

 

Any help will be greatly appreciated.

 

 

 

Regards,

RM

2 replies

S
supandey5-Regular Member
5-Regular Member
September 5, 2017

Hi Rashmita, this could be a temporary issue. For how long have you been trying to download the file? If it has been a while you might want to reach out to your sales or open a license support case.

J
jdass13-Aquamarine
13-Aquamarine
September 5, 2017

Hi Rashmita,

What happens when you click on the Download button on the License Management page? Ideally the license ( which is a .bin file) should get downloaded .

If you were able to download the file but faced issues while launching the Thingworx application , ensure that you have followed the below steps.

  • Download the license from the PTC Support site
  • Rename the .bin file to license.bin
  • Create ThingworxPlatform folder at the root of the drive where Tomcat was installed
  • Make sure the ThingworxPlatform folder has Read Write access
  • Place the license.bin in the ThingworxPlatform folder
  • Restart Tomcat and try launching the Composer again.

If you were not able to download the file at all , then please reach out to the sales dept as mentioned by Sushant.




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